What are the responsibilities and job description for the Automotive Customer Experience Coordinator position at Brown's Automotive?
Why This Job Is Different <3
This is not a typical front desk job.
You’re the heartbeat of the shop—the person who keeps everything moving, makes customers feel taken care of, and helps our team run like a well-oiled machine.
If you like:
- Fast-paced days (they go by QUICK)
- Talking to people (without it feeling scripted)
- Being part of a tight-knit crew
- Actually being appreciated for what you do…
You’ll love it here!
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A Day in the Life
You walk in at 7:45 → coffee in hand
- First thing: check the schedule messages → get ahead of the day
- Customers start rolling in → you greet them, check them in, keep it smooth
- Phones ring, texts come in → you handle it like a pro (no chaos, just flow)
- Techs need updates → you keep communication tight and clear
- Mid-morning: things get busy → but this is where you shine
- Afternoon: follow-ups, scheduling, wrapping up jobs
- End of day → everything is handled, shop is set up for tomorrow
You leave knowing you actually kept the whole place running like a well oiled machine.
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What You’ll Be Doing (Your Role in the Shop)
Think of yourself as the bridge between customers and technicians.
- Greet customers and make them feel at home (not like a number)
- Answer phones, texts, and messages (we keep it real, not robotic)
- Schedule appointments and keep the day flowing smoothly
- Create customer tickets
- Update customers on their vehicles (clear, honest, no fluff)
- Help coordinate workflow between the front and the shop
- Keep things organized—without killing the vibe
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Who This Is Perfect For
You don’t need to be a “car expert”— but some general car maintenance knowledge will help you shine.
You’ll do great here if you:
- Are friendly, outgoing, and communicate well
- Can stay organized without getting overwhelmed
- Like staying busy (this is NOT a slow desk job)
- Have a strong work ethic and show up ready
- Want a job that could turn into a career
Bonus points if you:
- Have customer service experience
- Have worked in a shop, dealership, or fast-paced environment
Who This Is NOT For
Let’s keep it real—this won’t be a fit if you:
- Hate talking to people
- Need constant supervision
- Want to sit around waiting for time to pass
- Don’t like a fast-moving environment
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Pay Perks (Designed for Real Life)
We know what matters—this isn’t just about a paycheck.
- Competitive hourly pay (based on experience)
- Growth opportunities (we promote from within)
- Monday–Friday, 7:45–4:45 schedule (no weekends)
- Paid time off
- Family-oriented culture
- Learn real automotive knowledge (even if you’re new)
- Chill but professional work environment
- Work with a team that actually respects each other
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About Brown’s Automotive
We’re not a corporate chain.
We’re a family-owned shop with over 77 years of history, built on:
- Honesty
- Quality work
- Taking care of people the right way
Our customers trust us—and our team takes pride in that.
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How to Apply
Send us:
- A quick resume
- OR just a message telling us why you’d be a good fit
No long, formal process—we’re looking for good people, not perfect resumes.
Pay: $16.00 - $20.00 per hour
Expected hours: 40.0 per week
Benefits:
- Paid time off
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $16 - $20