Case Manager/Job Developer

Access Connections to Success (ACTS Career Center) is a nonprofit that connects individuals to

employment opportunities and job training in Southaven, Mississippi and Memphis, Tennessee. For the last 20 years ACTS Career Center has been a trusted resource to each community and serves to expandand enhance the support offered to job seekers.

Program Overview

The ION (Increasing Opportunities Now) Program is a U.S. Department of Labor–funded workforce

initiative designed to support justice-involved youth and young adults ages 18–24. The program

provides comprehensive case management, workforce readiness training, cognitive behavioral

interventions, and employer-connected job placement services to promote long-term employment,

economic stability, and career advancement.

Position Summary

The Workforce Case Manager & Job Development Facilitator is a dual-function role responsible for

delivering comprehensive case management services while also performing job development and

employer engagement functions for ION program participants.

This position works directly with justice-involved youth to address barriers to employment, facilitate

workforce readiness and cognitive behavioral curriculum, develop Individual Success Plans, and connect participants to unsubsidized employment opportunities aligned with their skills and goals.

This role serves as a critical bridge between participant readiness and labor market opportunity,

ensuring both individualized support and employer-aligned outcomes in accordance with DOL

performance measures.

Essential Duties & Responsibilities

Participant Intake, Enrollment & Case Management

• Conduct participant intake, eligibility screening, and enrollment in compliance with DOL and
  
  
  

ION program requirements.

Complete comprehensive assessments to identify employment barriers, service needs, and career

interests.

• Develop, implement, and monitor Individual Success Plans (ISPs) in collaboration with
  
  
  

participants.

• Provide individualized case management services using a strengths-based, trauma-informed
  
  
  

approach.

• Coordinate referrals and supportive services to address barriers such as transportation, education,
  
  
  

legal obligations, and basic needs.

Facilitation & Workforce Readiness Training

• Facilitate employment-focused cognitive behavioral intervention (CBI) curriculum in group
  
  
  

settings to address attitudes, behaviors, and decision-making related to employment.

• Deliver or coordinate job readiness and life skills training, including:
• Workplace expectations and professionalism
• Resume development and interview preparation
• Soft skills, communication, and conflict resolution
• Goal setting and career planning
• Support participant engagement, attendance, and progression through program milestones.
  
  
  

Job Development & Employer Engagement

• Identify, cultivate, and maintain relationships with local employers willing to provide
  
  
  

employment opportunities to justice-involved youth.

• Market the ION program to employers, emphasizing workforce readiness, participant support,
  
  
  

and second-chance hiring.

• Match participants with appropriate employment opportunities based on skills, readiness, and
  
  
  

career goals.

• Coordinate interviews, hiring processes, and employment placement activities.
• Advocate on behalf of participants with employers as appropriate.
  
  
  

Employment Retention & Follow-Up

• Conduct post-placement follow-up with participants and employers to support job retention and
  
  
  

address early employment challenges.

• Collaborate with employers and participants to troubleshoot issues impacting performance or
  
  
  

attendance.

• Support participants in career advancement planning and employment stabilization.
  
  
  

Data Management, Reporting & Compliance

• Maintain accurate, timely, and confidential participant records in compliance with DOL, ION,
  
  
  

and organizational requirements.

• Track and report program outputs and outcomes, including enrollments, completions, job
  
  
  

placements, and retention.

• Enter and manage data in required systems (e.g., Salesforce or other workforce databases).
• Participate in team meetings, case conferences, and performance reviews.
  
  
  

Collaboration & Program Support

• Work closely with the Program Director, Case Management Coordinator, and other program staff
  
  
  

to ensure integrated service delivery.

• Engage external stakeholders including probation officers, social workers, community partners,
  
  
  

and training providers.

• Perform additional duties as assigned to support program success.
  
  
  

Required Qualifications

• Master’s degree required in Human Services, Social Work, Public Administration, Criminal
  
  
  

Justice, or a related field.

• 2–4 years of experience in nonprofit case management, workforce development, or social
  
  
  

services.

• Demonstrated experience working with justice-involved individuals, including those with
  
  
  

criminal or juvenile justice involvement.

• Strong group facilitation and presentation skills.
• Experience working in data-driven environments with strong documentation and reporting
  
  
  

requirements.

• Proficiency in computer systems and databases (e.g., Salesforce).
  
  
  

Preferred Qualifications

• Experience in job development, employer relations, or workforce placement.
• Knowledge of O*NET, career assessments, and labor market information.
• Experience coordinating with multiple stakeholders, including employers and justice system
  
  
  

partners.

• Familiarity with Department of Labor–funded programs and performance metrics.
  
  
  

Core Competencies

• Trauma-informed and strengths-based engagement
• Workforce readiness and career coaching
• Employer relationship building
• Group facilitation and instruction
• Data integrity and compliance
• Cultural competence and youth engagement
  
  
  

Working Conditions / Physical Requirements

• Office-based position with frequent travel to partner sites, employer locations, and satellite
  
  
  

offices.

• Minimal physical demands: ability to lift up to 5 pounds.
• Requires flexibility to accommodate participant and employer schedules.