Field Service Technician - US

QUALITY SYSTEM RESPONSIBILITY:

 Irrespective of other responsibilities, have the freedom and authority to initiate action to prevent product non-conformity, identify and record quality problems, recommend solutions, verify implementation, and control further process until the deficiency has been corrected.

POSITION SCOPE:

The Field Service Technician is responsible for start-up, debug, installation, troubleshoot, repair and conduct training on automation equipment in the customer’s plant and at manufacturing facilities as required. The ideal candidate has a high level of experience in automation or robotics, ability to solve electrical and mechanical issues and understands how different pieces of automation cells are put together. 

 KEY DUTIES AND RESPONSIBILITIES:

1. Accomplishes or assists in the installation and start-up of equipment at customer plants as assigned.
2. Performs preventative maintenance on machines at customer plants as assigned.
3. Performs training on machines at customer plants as assigned.
4. Repairs or adjusts machines at customer plant as assigned.  Checks repair work or adjustments by observing machines in operation.  Ascertains that repaired or adjusted equipment is operating in accordance with customer requirements before leaving the customer’s plant.
5. Assists other BMG employees in activities at customer plants as required in conjunction with service calls.
6. Suggests modifications or changes in existing equipment on the basis of observations made in the course of performing service work.
7. Reviews all spare parts on hand at customer plants and advises customer what spare parts are needed to bring the parts inventory up to prescribed levels.
8. May perform repair, adjustment, and/or assembly work on experimental machines located at manufacturing facility as assigned.
9. Prepares service and expense reports and field change service notices for all service calls made.
10. Informs Engineering and sales of any known issues or opportunities discovered while on site.
11. Publicizes and promotes the sale of BMG products whenever the opportunity for such activity occurs.

 EDUCATION/QUALIFICATIONS:

• A minimum of an Associate’s degree, 2 year trade school certification, or equivalent experience.  Prefer 3 years’ experience in industrial controls.
• Implement changes, troubleshoot and understands robotics programming (preferred skill)
• Able to understand and edit programmable logic controller (PLC) and Servo Systems.
• Willingness to travel frequently, at least 50% of the time.
• Must possess a valid passport and other documents required for travel and have and maintain a current driver's license with no restrictions.