What are the responsibilities and job description for the Personal Lines Customer Service Representative P&C INSURANCE position at Brown Insurance Services Inc.?
Join Brown Insurance Services
Personal Lines Customer Service Representative
Are you passionate about delivering exceptional service and support to clients? Do you thrive in a collaborative team environment? If so, this is the role for you. If you are ready to make a meaningful impact in a respected insurance agency, apply now and become a valued member of our team!
Responsibilities:
- Serve as the primary point of contact for personal lines insurance, responding to clients concerns with professionalism and empathy
- Process policy changes, and additions to meet clients' evolving coverage needs
- Assist clients with insurance policy renewals and rewrites.
- Obtain quotes and coverage options for new policies and policy amendments based on client's needs.
- Review policy with clients.
- Handle policy cancellations and reinstatements while following company guidelines and regulations
- Provide support and guidance to clients throughout the claims process, liaising with the claims department as needed
- Maintain accurate data entry in our management system.
- Educate clients on various personal insurance products, coverage options, and risk management strategies
- Stay informed about industry trends, regulations, and advancements in personal insurance to enhance knowledge and service delivery
Requirements:
- High school diploma or equivalent
- Proven experience as a Customer Service Representative in a personal lines insurance agency or related industry
- Thorough understanding of personal insurance products, including but not limited to auto, home, renters, umbrella, and personal liability insurance
- Familiarity with insurance policy terms, coverage types, and industry regulations
- Communicate effectively with clients, team members, and insurance carriers
- Strong problem-solving skills and the ability to address client concerns with empathy and professionalism
- Detail-oriented with exceptional organizational and time-management abilities
- Proficient computer skills, including experience with agency management systems and Microsoft Office Suite, Applied Epic, and Quote Rush.
- Ability to multitask and manage multiple priorities
- Active 4-40, 20-44, 2-20 License
- Prior experience (preferred)
- Base $50k - $55k base high competitive uncapped commissions
- Competitive commission structure
- PTO included
- Health Insurance – Employer pays majority for the primary insured
- Dental/Vision/Aflac Available – Employee cost
- 401k After 12 Months - Employer 4% match