Licensed Customer Service Rep.

Job Summary

The Customer Service Representative (CSR) is responsible for servicing a designated group of

customers, providing support to producers and/or Senior Account Executives as applicable,

processing work, receiving and making calls to customers or insurers, or by assisting in any other

areas as required. The primary line of business is Property and Casualty.

PRIMARY RESPONSIBILITIES AND DUTIES:

· Service a designated group of customers, manage and process customer requests including changes to policies; review billings.

· Provides quotes, proposals, and bind coverage as needed according to insurer guidelines.

· Coordinates processing of the necessary documents with the Administrative Assistant.

The CSR should be responsive to customer inquiries and requests, in order to foster new-business opportunities (including by identifying cross-selling opportunities), maintaining customer relationships and building customer loyalty.

· Reviews assigned policies to determine if additional coverages should be solicited prior to renewal

· Conducts periodic service calls for designated customers.

· Documents all conversations with customers and/or insurers relative to exposures and coverages.

· In all processes, refers to the agency’s Policy and Procedures Manual as needed.

SECONDARY RESPONSIBILITIES AND DUTIES:

· Is diligent when interacting with customers, and in processing all coverage modifications in a timely manner to ensure customer satisfaction and prevent E&O exposure.

· Able to work independently with minimal supervision.

· May be expected to attend industry-specific seminars and training, as needed.

· Other duties, as assigned.

KNOWLEDGE, SKILLS & ABILITIES

· Excellent customer service skills.

· Performs duties by complying with agency’s established procedures.

· Good working knowledge of computer office software.

· Excellent oral and written communication skills.

· Excellent interpersonal and analytical skills.

QUALIFICATIONS:

Education: Associate’s degree from a two-year college or technical school, or equivalent combination of education and relevant experience.

Experience: Insurance experience a plus.

Specialized Skills, Knowledge or Licensure: Possess or pass the requirement to be a licensed Property & Casualty insurance producer.

Continuing Education/Training: as required by applicable statutes and regulations.

OTHER RELEVANT REMARKS:

This position description describes the general nature and level of work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. This position description is not intended as and does not create a contract of employment between the Agency and any individual employee. The Agency reserves the right to change this position description at any time within its sole discretion.

Pay: $19.00 - $25.50 per hour

Work Location: In person

Salary : $19 - $26