Customer Advocate

Brown Industrial Parts Services Inc. Customer Advocate

Who You Are

You're a friendly, resourceful problem-solver who loves helping people and making their day easier. You thrive when you can take ownership, work with independence, and find creative ways to get things done. You have a can-do attitude, and you're just as happy hopping on the phone with a customer as you are working in the warehouse to make sure their order ships right.

The Opportunity

You'll be the go-to person for our customers—building trust, solving problems, and making sure they get the parts and service they need to keep their operations running. You'll also play a hands-on role in our warehouse operations, from receiving shipments to preparing orders for delivery. You'll work closely with our small, tight-knit team and be a key reason customers keep coming back. This is your chance to learn the ins and outs of our business from every angle, develop deep product knowledge, and grow with us over the long term.

Who We Are

Brown Industrial Parts Services is a small business serving manufacturing plants in the Kansas City area. We keep the plants running by supplying fasteners, fittings, piping, valves, and more. We're built on our reputation for excellent service, doing right by our customers, and treating people like people. We believe in teamwork, curiosity, and getting the little things right every time.

What You'll Do

• Care for customers via phone and email—answer questions, solve problems, and keep orders moving
• Hunt down parts through current suppliers, online searches, and your growing network
• Work with suppliers to purchase the right products on time
• Process orders from start to finish—customer requests, supplier orders, and follow-ups
• Receive and check in incoming packages—verify contents, flag discrepancies, and keep records accurate
• Prepare outgoing orders for shipping or local delivery—pack, label, and coordinate pickups
• Manage and maintain inventory—track stock levels, organize the warehouse, and flag reorder needs
• Pitch in on occasional projects around the office or warehouse when needed

Must-Haves

• Passion for serving others and making their work easier
• Strong communication and organizational skills
• Strong attention to detail
• Curiosity and a willingness to learn every day
• Team player who's ready to help wherever needed
• Comfortable working on your feet in a warehouse environment
• Customer service or sales experience

Nice to Haves

• Mechanical or industrial knowledge
• Warehouse, shipping/receiving, or inventory experience
• Experience with QuickBooks Desktop Enterprise and/or Google Workspace

Details

• Full-time salaried role: $42,000–$48,000 (based on experience)
• Quarterly profit share (up to 20% of annual salary)
• Company retirement plan with employer match (eligible after 1 year)
• Generous paid time off policy (earned after first 3 months)
• Annual allowance for company gear
• Work hours: 8 hours, Monday–Friday, flexible between 7:00 AM – 5:00 PM

Location

Kansas City, MO 64119 (must reliably commute or plan to relocate before starting)