Customer Service Representative

Title: Entry Level Customer Service Representative

Location: On-site - Ellsworth, ME

Job Overview

We are seeking an energetic and dedicated Customer Service Representative to join our team. In this role, you will be a frontline ambassador for our company, providing exceptional service to clients while also committing to your personal growth in the field of insurance. It is our goal to support every member of our team in their development to becoming a licensed property and casualty insurance agent. Our team is proud to find custom solutions that fit our clients individual needs. Your proactive approach and strong communication skills will help build lasting relationships, ensuring customer satisfaction and retention. This position offers an exciting opportunity to combine customer service excellence with a growing understanding of the insurance industry, all within a supportive and growth-oriented environment.

Company Description Brown, Holmes & Milliken Agency is an independent insurance agency based in Ellsworth, Maine, providing personalized insurance solutions tailored to individual and business needs. Established in 1864, our agency is deeply rooted in the communities we serve. The agency emphasizes a personal approach, taking pride in delivering unparalleled insurance services to all our clients.

Role Description This full-time, on-site, Customer Service Representative role is based in Ellsworth, ME. The Customer Service Representative will respond to client inquiries via phone, email, and in person, providing billing and related services. Day-to-day responsibilities include processing payments, assisting in report procedures and workflow distribution, updating customer records, and ensuring accurate documentation in agency systems. At entry level, the role also involves proactively following up with clients, resolving issues, coordinating with agents and carriers, and supporting a positive customer experience at every interaction. The individual in this position will contribute to a professional, welcoming office environment and uphold the agency’s standards of service, teamwork, and community.

Qualifications

• High school diploma or equivalent.
• Willingness to obtain a Maine property and casualty insurance license.
• Candidates should possess strong customer-facing skills, including Customer Service and Customer Experience.
• Candidates should demonstrate a commitment to personal, professional growth and development.
• Candidates should be comfortable working in a fast paced environment with efficiency and accuracy.
• Excellent verbal and written communication skills, with a welcoming personality and a friendly approach to client interaction.
• Strong organizational skills, attention to detail, and the ability to manage time and priorities in a busy office environment.
• Proficiency with basic computer applications, agency management systems, and the ability to learn new software quickly.
• Previous experience in insurance, financial services, or a customer-facing role is preferred.
• Ability to work collaboratively with colleagues, maintain professionalism, and handle confidential information responsibly.

What We Offer:

• Employee Health Insurance
• Employee Vision Insurance
• Employee Cancer Care Coverage
• Employee Long Term Disability Coverage
• 401(k) with employer matching
• PTO
• 11 paid holidays
• Opportunities to purchase Dental Coverage, Short Term Disability and Accident Coverage.
• Bonus opportunity
• Professional growth and development opportunities
• Licensing resources

~ Wage: $20.00 - $23.00 per hour based on experience.