Entry Level Customer Service Representative/Insurance Agent

Are you ready to start a rewarding career where you can make a real difference in your community? At Brown, Holmes & Milliken in Ellsworth, we believe great service starts with great people. We're looking for an enthusiastic, dedicated individual to join our team as an Entry-Level Customer Service Representative, on track to become a licensed insurance agent to serve our clients. You won't just be answering calls—you'll be a trusted guide, helping people understand their insurance needs and navigate important decisions.

This is your chance to learn about the insurance industry from the ground up, while building genuine connections and providing top-notch service to our clients. If you have a knack for communication, a passion for helping others, and a commitment to learning and growing, this could be the perfect opportunity for you! Come grow with us and become an integral part of a company that truly cares about its community.

Apply today and start your journey with Brown, Holmes & Milliken!

Salary Range: $19.00 - $21.00 per hour

Hourly Base Salary Based on Experience

• High school diploma or equivalent; bachelor's degree in business, finance, or a related field preferred.
• Experience in a customer service or role, delivering high quality service.
• State Insurance License or commitment to obtain your license upon hiring.
• Strong interpersonal and communication skills.
• Comfort with sales processes and general understanding of sales technique.
• Proficiency with computer systems and willingness to learn new programs.
• Ability to handle multiple clients and tasks in a fast-paced environment.
• Willingness to attend ongoing training and professional development opportunities.
• Ability to arrive on time and be dependable for a 40-hour work week commitment.
• Ability to work independently and as part of a close-knit team.
• A positive and professional demeanor.
• A genuine desire to help others and solve problems.

• Serve the customer; provide service beyond the client's expectations.
• Answer incoming phone calls and assist or direct clients to appropriate sources.
• Service existing clients: Efficiently navigate client billing inquiries to provide accurate information, and complete billing transactions with precision.
• Run activity reports as needed and update agency accounts accordingly.
• Review renewals as assigned and report findings. Review for accuracy, changes, and potential coverage and premium concerns. Refer areas of concern to an agent for additional follow-up.
• Assist with processing duties, as assigned by management.
• Practice effective and systematic documentation procedures that ensure the reliability, integrity and accuracy of Agency files.
• Maintain files with detail: who, what, where, when, why, how. Assess when to direct an insured to a licensed agent and identify the line of business in question.
• Management of agency database reports as assigned. Update agency files as needed and attach relevant materials from company sites.
• Maintain Records; create new client accounts with sufficient detail, use activities to track/record your progress on accounts.
• Prioritize accuracy of client contact information during every client interaction.
  

Brown Holmes and Milliken is a distinguished leader in the insurance industry, dedicated to providing comprehensive coverage tailored to our clients' unique needs. With a welcoming culture that values integrity and collaboration, we empower our employees to thrive in a supportive environment. Our mission is to protect what matters most to our clients while fostering professional growth and innovation. Join us to become part of a team that prioritizes trust, excellence, and community engagement.