Entry Level Customer Service Representative/Insurance Agent

Are you ready to start a rewarding career where you can make a real difference in your community? At Brown, Holmes & Milliken in Machias, we believe great service starts with great people. We're looking for an enthusiastic, dedicated individual to join our team as an Entry-Level Customer Service Representative, on track to become a licensed insurance agent to serve our clients. You won't just be answering calls—you'll be a trusted guide, helping people understand their insurance needs and navigate important decisions.

This is your chance to learn about the insurance industry from the ground up, while building genuine connections and providing top-notch service to our clients. If you have a knack for communication, a passion for helping others, and a commitment to learning and growing, this could be the perfect opportunity for you! Come grow with us and become an integral part of a company that truly cares about its community.

Apply today and start your journey with Brown, Holmes & Milliken!

Salary Range: $19.00 - $20.00 per hour

Hourly Base Salary Based on Experience

• High school diploma or equivalent; bachelor's degree in business, finance, or a related field preferred.
• State Insurance License or commitment to obtain your license upon hiring.
• Strong interpersonal and communication skills.
• Comfort with sales processes and general understanding of sales technique.
• Proficiency with computer systems and willingness to learn new programs.
• Ability to handle multiple clients and tasks in a fast-paced environment.
• Willingness to attend ongoing training and professional development opportunities.
• Ability to arrive on time and be dependable for a 40-hour work week commitment.
• Ability to work independently and as part of a close-knit team.
• A positive and professional demeanor.
• A genuine desire to help others and solve problems.

• Efficiently navigate client billing inquiries to provide accurate information, and complete billing transactions with precision.
• Manage agency clients, maintaining strong relationships and regular contact to ensure satisfaction and retention.
• Assess and analyze current insurance policies to determine any necessary adjustments or if further review is needed.
• Provide personalized insurance solutions to clients by understanding their individual needs and recommending appropriate policies.
• Explain policy features, terms, conditions, and coverages to clients clearly and accurately.
• Assist clients in filing claims and guide them through the claims process to ensure smooth and timely resolutions.
• Identify and develop new business opportunities by generating leads and referrals.
• Stay updated on insurance market trends, products, and regulations.
• Maintain accurate records of all client interactions, policy renewals, and new applications.

Brown Holmes and Milliken is a distinguished leader in the insurance industry, dedicated to providing comprehensive coverage tailored to our clients' unique needs. With a welcoming culture that values integrity and collaboration, we empower our employees to thrive in a supportive environment. Our mission is to protect what matters most to our clients while fostering professional growth and innovation. Join us to become part of a team that prioritizes trust, excellence, and community engagement.