Service Tech - Philadelphia

Job Summary: The Service Tech will maintain and service all fountain, slush, tea, coffee, and water equipment. Drive a company vehicle to travel to customer locations to service equipment.

Essential Functions and Responsibilities:

• Lives and models BROWN VALUES in everything we do.
• Repair and service all fountains, slush, tea, coffee & water equipment.
• Perform job duties with minimal supervision on a timely basis.
• Educating customers on basic equipment repair and upkeep procedures.
• Collecting accurate and complete customer information via hand-held or service tickets.
• Prioritizing and scheduling repair and preventative maintenance calls daily to meet customer service based on a priority system.
• Maintaining service truck cleanliness; organize parts in bins; operate vehicles according to Brown fleet safety standards.
• Responsible for following standard procedures for diagnosis and repair for every repair and preventative maintenance call.
• Maintaining and replenishing truck inventories.
• Responsible for settling money due from customer repair activities.
• Closing out all service calls daily with dispatch or answering service.
• Correctly and fully complete all necessary forms for each service call.
• Participate in regularly scheduled training sessions.
• Ensure OSHA and EPA government regulations are followed when performing repairs.

Physical Demands:

• Able to lift up to 30 lbs. continuously and 60 lbs. intermittently.
• Must be able to bend, stoop and climb on a frequent basis.
• Must be able to stand and walk for prolonged periods of time.
• Drive a vehicle and enter and exit the vehicle multiple times throughout the shift.

Work Environment:

• Work in many different environments: outside, inside, break rooms, stores, warehouse
• Exposed to cold, hot, and rainy conditions.
• Tolerate working in cold temperatures as low as 35 degrees frequently.

• Valid driver’s license and approved driving record
• Strong communication skills and a positive attitude
• HVAC certification and mechanical experience a plus
• Electrical experience required
• Proficient problem-solving skills