What are the responsibilities and job description for the Learning Operations Manager position at Brown Edwards?
A Top 100 Firm, Brown Edwards provides assurance, tax and business advisory services to a diverse clientele. With a firm-wide staff of approximately 450 professionals, our accounting firm is one of the largest independent CPA firms in the Virginia / West Virginia / Tennessee region. We support individuals and businesses ranging from small companies to large corporations. Our success is directly attributable to an unyielding commitment to excellence in every aspect of our work.
Core Values: Integrity : Community : Respect : Excellence : Transformative
We are seeking a Learning Operations Manager to join our team!
- This role is responsible for execution and delivery of learning programs—not development of firm-wide talent strategy.
- Strategy and leadership development frameworks are owned by firm leadership (CEO, CPO, and Talent Operations Partner).
What your day looks like:
Learning Strategy & Governance
- Execute the annual firm-wide learning plan and calendar in alignment with leadership priorities.
- Ensure consistent delivery standards across all internal learning programs.
- Work with HR to integrate training plans into performance evaluations.
- Support leadership in operationalizing learning strategy and priorities.
Curriculum & Program Delivery
- Coordinate and manage curriculum delivery across levels and service lines.
- Partner with service line leaders to execute and maintain relevant training programs.
- Facilitate select training sessions as needed and coordinate presenters.
- Oversee blended learning delivery (in-person, virtual, digital).
Service Line Partnership
- Partner with service line leaders to align training schedules with business needs.
- Enable subject-matter experts as internal instructors.
- Coordinate presenters and ensure consistency across sessions
Learning Systems & Measurement
- Own learning programs and content within the LMS.
- Track participation, completion, and learning plan progress.
- Provide reporting on training execution and key metrics.
- Ensure learning systems data accuracy.
Talent Lifecycle Support
- Lead onboarding and early-career development programs.
- Coordinate intern programs and early career training logistics.
- Ensure learning systems data accuracy.
- Support execution of development programs tied to promotion and progression.
What you need for this role:
- Bachelor’s degree required; advanced degree preferred.
- 6 years of experience in learning & development or training leadership.
- Professional services experience preferred.
- Strong program management, coordination, and organizational skills.
- Experience managing large-scale training programs.
- Strong project management discipline.
- Ability to execute across multiple priorities and stakeholders.
- Excellent communication skills.
- High professionalism, integrity, and confidentiality.
What you can expect from us:
- Full benefits package including: Medical, Dental, Vision, FSA and HSA options, STD/LTD, Firm-paid Life Insurance, and Supplemental Life, Critical Illness and Accident coverages.
- 401K Profit Sharing Plan with Pre-tax and Roth deferral options and employer match.
- Competitive compensation and annual merit considerations.
- Annual and engagement-based performance assessments.
- Firm-wide Peer Recognition and Rewards platform to support our culture of year-round positive feedback and communication.
- Flexible working options with generous PTO.
- “Dress for Your Day” policy.
- Whether you aspire to pass the CPA exam or pursue an additional designation, we offer educational support and Continuing Professional Education (CPE) programs to help you achieve your goals!
- Participation in professional and civic organizations is encouraged! Brown Edwards is proud to be deeply involved in many charitable organizations that give back to our communities. We even offer reimbursements for some membership dues.
- Collaborative work groups or “niches” provide opportunity to work closely with Partners and Directors, allowing you to learn, grow, and build your career.
Brown Edwards provides equal employment to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leaves of absence, compensation and training.