What are the responsibilities and job description for the Dispatcher position at Brown County?
JOB
- Must perform tasks necessary for the operation of a combined communication center serving: Fire Departments (urban and rural), County Sheriff’s Department, and Police Departments, Ambulance services (urban and rural), Careflight, and any other agency deemed necessary.
- Receives emergency and non-emergency calls, including enhanced 911, and non-emergency calls from the public, dispatchers, and law enforcement agencies via telephone, radio systems, and CAD systems.
- Calls are completed in accordance with established local procedures as governed by the Communications Council and the Federal Communications (FCC) Rules and Regulations.
- Must operate computer terminals for specialized access with various automated data banks in compliance with applicable laws.
- Assigns appropriate public safety personnel for routine and emergency calls for service.
- Assists in training new personnel on an assigned basis.
- Perform other duties as assigned, including notifying supervisor of concerns.
- Stress Management/Composure:
- Dealing successfully with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, over the telephone, often where relations may be confrontational or strained.
- Problem Solving/Analysis:
- Read and comprehend simple instructions, short correspondence, and memos.
- Using initiative and independent judgment within established policy guidelines.
- Teamwork Orientation:
- Performing basic office support work.
- Comprehends and applies County/City ordinances, policies and procedures.
- Decision Making:
- Safety, security, and first aid policies and procedures.
- Determining and executing the proper course of action under emergent conditions.
- Communication Proficiency:
- Calmly, courteously and clearly in oral and written forms.
- Principles and techniques of public relations and customer service, both in person or over the phone.
- Effectively present information in one-on-one settings and small group situations.
- Ability to document all activity, locations, and status in the computer-aided dispatch system for public safety personnel, quickly disseminating any additional information.
- Technical Capacity:
- Use of specified computer applications.
- Learn law enforcement terminology and procedures.
- Perform basic mathematical functions.
- Ability to simultaneously listen and comprehend both telephone and radio traffic.
- General knowledge of the geography of Brown County, location of towns, cities, and communities, major and minor roadways/highways, and like information.