Museum Guest Services-Part-Time/Limited-Term

Job Summary

Under the general direction of the Visitor Engagement Coordinator, the LTE Guest Services position supports the Neville Public Museum by delivering great guest experience by providing up-to-date product knowledge and friendly service. The services provided by Guest Services are Museum admissions, knowledge of current and future exhibits, along with daily programs, and other areas as needed.

Part-time, limited-term, approximately 18 hours/week

Essential Duties

• Operate the Museum’s front desk and provide positive customer service experiences to all Museum guests and potential facility rental clients.
• Provide general information about the Museum and its exhibitions, and upcoming events.
• Offer concierge-like service for guests interested in other Downtown Green Bay and local area attractions and venues.
• Create meaningful connections and fulfilling experiences for guests and adhere to Neville Public Museum policies, systems, and procedures.
• Facilitate daily ticket sales for admission to rotating exhibitions as well as membership sales.
• Understand daily schedule for the Neville Public Museum.
• Perform set up and tear down third-party events at the Neville Public Museum, as directed by the Guest Services Coordinator.
• Handle visitor concerns, comments, and complaints with grace.
• Report to Guest Services Coordinator patron’s complaints regarding any ticket or admissions issues.
• Write Guest Services incident reports for documentation purposes when necessary.
• Perform light maintenance such as perimeter checks to ensure safety of guests.
• Perform light housekeeping in and around the Neville Public Museum, including but not limited to, temporary exhibits, first floor restrooms, and Discovery Room to ensure proper stocking of materials at times of high traffic of Neville Public Museum guests.
• Monitor Museum building, galleries, and property and report anything out of the ordinary, while adhering to safety requirements unique to and consistent with museum industry standards.
• Promote a healthy work environment for all Guest Services Associate.

Minimum Qualifications Required

Must be at least 18 years of age. High school diploma or enrollment in high school or GED program with passing grades, or any equivalent combination of education, training, and experience which provides the necessary knowledge, skills, and abilities.

Knowledge, Skills & Abilities

General knowledge of basic math and reading.

General knowledge of proper hygiene and health.

Skill in customer relations and organization. Ability to interact well with a wide range of people and personalities of all levels within and outside museum.

Ability to perform medium manual labor.

Ability to operate a cash register.

Ability to communicate effectively with Strong attention to detail, customer service oriented and able to work in a cultural environment possessing both strong oral and written communication skills.

Ability to follow detailed instructions, which may be oral and/or written. Think independently and take initiative while being a Team Player with able to work in a dynamic environment.

Ability to maintain accurate and current records. Possess a proactive mentality that is comfortable in a results driven workplace.

Ability to answer inquiries, complaints, and give directions effectively and with tact and courtesy.

Ability to establish and maintain effective working relationships with staff, volunteers, and the public.

Ability to work the required hours of the position. A willingness to work non-traditional hours and weekends.

Brown County is an E-Verify employer. Click the links below for more information.

https://www.browncountywi.gov/i/f/files/Human-Resources/E-Verify Participation Poster(1).pdf

https://www.browncountywi.gov/i/f/files/Human-Resources/IER Right to Work Poster.pdf