What are the responsibilities and job description for the Full Time Eligibility Worker position at Brown County Probation Department?
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Full Time Eligibility Worker
Salary
$27.08 - $30.36 Hourly
Location
New Ulm, MN
Job Type
Full Time
Job Number
00311
Department
Human Services - Income Maintenance
Opening Date
07/14/2026
Closing Date
7/28/2026 4:30 PM Central
The Eligibility Worker is responsible for performing a variety of tasks related to the determination of eligibility for income maintenance programs. This position must determine the eligibility of clients for Federal and State public assistance, while providing high-quality customer service.
Essential Duties And Responsibilities
Education:
EQUAL OPPORTUNITY AFFIRMATIVE ACTION EMPLOYER
Brown County provides a comprehensive, balanced, and competitive benefits package as part of your total compensation.
The following outline of County-offered benefits serves as an overview and does not provide all provisions, limitations, and exclusions. If there is a contradiction between this and the official plan documents, the plan documents will prevail.
Vacation
Vacation Accruals, Utilization, And Payouts Vary Within Each Collective Bargaining Agreement And/or The Employee Handbook. The Following Is The General Overview Of The Vacation Benefit For Full Time Employees
Years of Service Biweekly Accrual Rate (based on 80-hour pay period)
Years Completed Total Hours Per Year
Up to 4 years 101.66 hours
4 years but less than 8 years 130 hours
8 years but less than 12 years 157.30 hours
12 years but less than 16 years 185.38 hours
16 or more years 201.50 hours
Sick Leave
Full time employees may earn 8 hours of sick leave per month.
Paid Holidays
Most Employee Groups Observe The Following Holidays
New Year's Day
Martin Luther King Day
President's Day
Good Friday
Memorial Day
Juneteenth
Independence Day (Observed)
Labor Day
Veteran's Day
Thanksgiving Day
Day after Thanksgiving Day
Christmas Eve
Christmas Day
Health Insurance
Full-Time employees and employees working 30 or more hours per week may choose between single or family coverage. Eligibility begins on the first day of the month after the date of active employment.
The County has designated a base plan which is a high deductible plan with an HSA option. The County contributes monthly towards the cost of the health plan premiums with a semi-annual county contribution into employee's HSA for the single or the family coverage plan. For regular part time employees working 30 hours/week year around, the County will pay 75% of the county share of single coverage (base plan) which may be applied towards family coverage and also contribute 75% of the employer HSA contribution.
Life Insurance
Full-Time Employees are provided with the following term life insurance benefit at no cost to them. Regular part-time employees working 30 or more hours per week are eligible for this benefit with County paying 75% of premium. Eligibility begins on the first day of the month after the date of active employment.
$20,000 term life/$20,000 AD&D
Retirement
The County and the employee contribute to PERA (Public Employees Retirement Association)
The following benefits are available on an elective basis at the employee's choice:
(507) 233-6605.
01
I understand that in order for my application to receive every consideration in the selection process, I must complete all of the following supplemental questions. I understand that I will only receive credit to responses that are supported in the information I provide in my employment application and that a resume will not be accepted in lieu of an application. Please check the "yes" button if you have read and understand this.
Do you wish to claim Veteran's Preference? Veterans Preference points are awarded to qualified veterans and spouses of disabled/deceased veterans. Points are awarded subject to provisions of M.S. 197.455. You must provide documentation (DD214 and/or VA documents) establishing your right to claim the preference. Please attach your documentation to this application.
What best describes your level of education/experience?
If you selected "None of the Above" in the previous question, please indicate your level of education/experience.
05
Indicate your experience working with the public in a Human Service Agency or similar setting:
Indicate your level of experience in determining financial eligibility for programs/services:
List The Program(s) For Which You Were Determining Eligibility
08
What is your level of experience interviewing other individuals?
Do you have the ability to communicate in a second language (ASL or other non-English language)?
If you answered yes to the previous question, please indicate the language.
11
Please select any of the following computer programs you have experience in:
What best describes your familiarity with the following public assistance programs: SNAP, Health Care, GA, CCAP, Emergency Assistance?
What is your experience in explaining programs/services and guiding clients for understanding?
What experience do you have in collaborating with multiple service providers?
What is your experience in researching and interpreting policies and rules and applying them to your work?
Employer Brown County (MN)
Address 14 S. State St.
PO Box 248
New Ulm, Minnesota, 56073
Phone 507-233-6605
Website https://www.governmentjobs.com/careers/brownmn
Please verify your email address Verify Email
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We are committed to following best practices, including the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, to the extent feasible, however, we do not warrant compliance with these standards or any other accessibility standards. We are continually enhancing our platforms to ensure greater accessibility, and we actively seek out opportunities to improve accessibility features.
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Accessibility is an ongoing effort, and we are regularly updating our technology, services, and content to address accessibility barriers. Our team is dedicated to identifying areas for improvement and making enhancements that allow all users, regardless of their abilities, to fully engage with our services.
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Full Time Eligibility Worker
Salary
$27.08 - $30.36 Hourly
Location
New Ulm, MN
Job Type
Full Time
Job Number
00311
Department
Human Services - Income Maintenance
Opening Date
07/14/2026
Closing Date
7/28/2026 4:30 PM Central
- Description
- Benefits
- Questions
The Eligibility Worker is responsible for performing a variety of tasks related to the determination of eligibility for income maintenance programs. This position must determine the eligibility of clients for Federal and State public assistance, while providing high-quality customer service.
Essential Duties And Responsibilities
- Provides information regarding programs and community resources.
- Determines and explains eligibility for all income maintenance programs.
- Interviews applicants to determine eligibility for food support, cash, health care, childcare assistance and emergency programs while meeting program processing deadlines.
- Remains objective, protects client confidentiality, and complies with data privacy rules.
- Diffuses consumers who may be angry, hostile, verbally or physically aggressive.
- Educates consumers regarding program requirements, expectations and benefits. Explains rights and responsibilities and serves as central point of communication.
- Refers individuals to available resources within and outside the County agency as appropriate.
- Approves ongoing eligibility through monthly household report forms, six-month and annual reviews, recipient reports, and collateral contact to ensure continuation of accurate benefits. Multiple County and State computer systems are used for this process.
- Calculates asset evaluations for couples when one spouse enters a Long-Term Care Facility or requests Elderly Waiver Services.
- Calculates Reimbursement amounts for cost effective reimbursements and Medicare premiums.
- Travels to Sleepy Eye and Springfield satellite outreach offices monthly on a rotating worker basis.
- Participates in continuing education and training offered by the Department of Human Services and collaborative agencies or groups. Stays up-to-date and adheres to procedural changes regarding program determination.
- Exhibits strong communication and analytical skills to understand and explain complex program rules.
- Analyzes case information for discrepancies and establish overpayments, impose disqualifications, close cases, or refer cases to the Fraud Investigator, as necessary.
- Successful cooperation with multiple internal and external providers to assist consumers with initial and ongoing program eligibility.
- Responds to consumer complaints and informs consumers of their appeal and other legal rights.
- Attends and testifies at appeal hearings.
- Regular attendance is required.
- Attends meetings and training, as needed.
- Other duties as assigned or apparent.
Education:
- Two years college or vocational coursework
- One year post-secondary education plus two years’ related experience
- High School graduate or equivalent and five years related experience.
- Must possess a valid driver’s license and be able to drive in the State of Minnesota.
- Must successfully complete a background check.
- Must complete and pass pre-employment testing.
- Knowledge and skill in Microsoft Office Suite, and computer database operations.
- Ability to provide optimal customer service skills.
- Ability to communicate effectively, orally and in writing, and have strong positive public relations skills.
- Effective communication with department and clients on complex information and facts.
- Knowledge of federal, state, and local rules and policies governing income maintenance programs.
- Knowledge of interviewing techniques and skill in conducting interviews.
- Knowledge of other sources of financial support, including Social Security, Unemployment Insurance, Veterans’ benefits, Worker’s Compensation, and Disability Insurance/Pension programs.
- Basic computation and mathematical skills.
- Ability to explain and interpret complex laws, rules, policies, and regulations in written or verbal form.
- Ability to maintain professionalism with the public, including with hostile or uncooperative individuals.
- Protects client confidentiality and complies with data privacy laws and rules.
- Ability to work under limited supervision with general autonomy in determining how objectives are achieved.
EQUAL OPPORTUNITY AFFIRMATIVE ACTION EMPLOYER
Brown County provides a comprehensive, balanced, and competitive benefits package as part of your total compensation.
The following outline of County-offered benefits serves as an overview and does not provide all provisions, limitations, and exclusions. If there is a contradiction between this and the official plan documents, the plan documents will prevail.
Vacation
Vacation Accruals, Utilization, And Payouts Vary Within Each Collective Bargaining Agreement And/or The Employee Handbook. The Following Is The General Overview Of The Vacation Benefit For Full Time Employees
Years of Service Biweekly Accrual Rate (based on 80-hour pay period)
Years Completed Total Hours Per Year
Up to 4 years 101.66 hours
4 years but less than 8 years 130 hours
8 years but less than 12 years 157.30 hours
12 years but less than 16 years 185.38 hours
16 or more years 201.50 hours
Sick Leave
Full time employees may earn 8 hours of sick leave per month.
Paid Holidays
Most Employee Groups Observe The Following Holidays
New Year's Day
Martin Luther King Day
President's Day
Good Friday
Memorial Day
Juneteenth
Independence Day (Observed)
Labor Day
Veteran's Day
Thanksgiving Day
Day after Thanksgiving Day
Christmas Eve
Christmas Day
Health Insurance
Full-Time employees and employees working 30 or more hours per week may choose between single or family coverage. Eligibility begins on the first day of the month after the date of active employment.
The County has designated a base plan which is a high deductible plan with an HSA option. The County contributes monthly towards the cost of the health plan premiums with a semi-annual county contribution into employee's HSA for the single or the family coverage plan. For regular part time employees working 30 hours/week year around, the County will pay 75% of the county share of single coverage (base plan) which may be applied towards family coverage and also contribute 75% of the employer HSA contribution.
Life Insurance
Full-Time Employees are provided with the following term life insurance benefit at no cost to them. Regular part-time employees working 30 or more hours per week are eligible for this benefit with County paying 75% of premium. Eligibility begins on the first day of the month after the date of active employment.
$20,000 term life/$20,000 AD&D
Retirement
The County and the employee contribute to PERA (Public Employees Retirement Association)
- Employees must participate as directed by Minnesota statutes.
- Contribution rates vary depending on position.
- Employee may obtain refund of employee contribution upon termination of service.
The following benefits are available on an elective basis at the employee's choice:
- Dental
- Vision
- Short Term Disability
- Long Term Disability
- Health Savings Account (HSA)
- Flexible Spending Reimbursement Accounts (FSA)
- Deferred Compensation (457b)
- Roth IRA
- Supplemental Life
- AFLAC Plans
(507) 233-6605.
01
I understand that in order for my application to receive every consideration in the selection process, I must complete all of the following supplemental questions. I understand that I will only receive credit to responses that are supported in the information I provide in my employment application and that a resume will not be accepted in lieu of an application. Please check the "yes" button if you have read and understand this.
- Yes
- No
Do you wish to claim Veteran's Preference? Veterans Preference points are awarded to qualified veterans and spouses of disabled/deceased veterans. Points are awarded subject to provisions of M.S. 197.455. You must provide documentation (DD214 and/or VA documents) establishing your right to claim the preference. Please attach your documentation to this application.
- Veteran: As defined in Minn. Stat. 197.447.
- Disabled Veteran: Please provide documentation of a USDVA verified disability.
- Spouse of a disabled veteran with a service connected disability rating.
- Spouse of a deceased veteran who died on, or as a result of, an active duty injury.
- Not a Veteran or do not wish to claim a veteran's preference.
What best describes your level of education/experience?
- 2 years college or vocational coursework
- 1 year post-secondary education AND 2 years' related experience
- High School Graduate or equivalent AND 5 years' related experience
- None of the above
If you selected "None of the Above" in the previous question, please indicate your level of education/experience.
05
Indicate your experience working with the public in a Human Service Agency or similar setting:
- No experience
- Less than 2 years
- 2-5 years
- 5 years
Indicate your level of experience in determining financial eligibility for programs/services:
- No experience
- Up to 2 years
- 2-4 years
- 5 years
List The Program(s) For Which You Were Determining Eligibility
08
What is your level of experience interviewing other individuals?
- No experience
- 2-3 years
- 3-5 years
- 5 years
Do you have the ability to communicate in a second language (ASL or other non-English language)?
- Yes
- No
If you answered yes to the previous question, please indicate the language.
11
Please select any of the following computer programs you have experience in:
- Microsoft Office
- Microsoft Excel
- Caseworks or other electronic filing system
- Minnesota Public Assistance Computer Programs (MAXIS, MMIS, MEC2, METS)
What best describes your familiarity with the following public assistance programs: SNAP, Health Care, GA, CCAP, Emergency Assistance?
- No knowledge
- Some knowledge
- Moderate knowledge
- Extensive knowledge
What is your experience in explaining programs/services and guiding clients for understanding?
- Little to none
- Ample
- Extensive
What experience do you have in collaborating with multiple service providers?
- Little to none
- Ample
- Extensive
What is your experience in researching and interpreting policies and rules and applying them to your work?
- Independent Role
- Direction Dependent Role
Employer Brown County (MN)
Address 14 S. State St.
PO Box 248
New Ulm, Minnesota, 56073
Phone 507-233-6605
Website https://www.governmentjobs.com/careers/brownmn
Please verify your email address Verify Email
Job Opportunities
Account
Privacy Policy
Terms Of Use
Accessibility Statement
Copyright © 2026
Do not sell my personal information
For California Residents, And To The Extent NEOGOV Sells Your Personal Information As The Term “sell” Is Defined Under The California Consumer Privacy Act, You Have The Right To Opt-out Of The Sale Of Your Personal Information By Us To Third Parties At Any Time. This Setting Only Applies To Registered Account Holders That Have Opted-in For An Access Membership. If You Wish To Opt-out Click Follow These Steps
- Log into your Job Seeker Profile
- Click your name in the upper right-hand corner
- Select Account Settings
- Select the Preferences section
- Click the Edit button next to Access Membership
- Switch Toggle to off
- Click Save
If you require further assistance, please email privacy@neogov.com
Accessibility Statement
At Governmentjobs.com, Inc. d/b/a NEOGOV, we recognize the importance of making our products and services accessible to all individuals, including those with disabilities, and are continually working to improve the experience for all users.
Commitment to Accessibility
We are committed to following best practices, including the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, to the extent feasible, however, we do not warrant compliance with these standards or any other accessibility standards. We are continually enhancing our platforms to ensure greater accessibility, and we actively seek out opportunities to improve accessibility features.
Ongoing Enhancements
Accessibility is an ongoing effort, and we are regularly updating our technology, services, and content to address accessibility barriers. Our team is dedicated to identifying areas for improvement and making enhancements that allow all users, regardless of their abilities, to fully engage with our services.
Feedback and Assistance
We value feedback from our users. If you encounter any accessibility barriers while using our services or have suggestions on how we can improve, please reach out to us at accessibility@neogov.com. We will make every effort to resolve any concerns and consider alternative options where possible.
Thank you for choosing NEOGOV. We remain dedicated to improving accessibility and creating an inclusive experience for all.
Salary : $27 - $30