911 Director

Director – Brown County 911 Communications Center

Full-Time Exempt Position

Brown County is seeking a dependable and experienced leader to serve as the Director of the Brown County 911 Communications Center. This position oversees all daily operations of the 911 Center and ensures that emergency calls are handled accurately, safely, and efficiently.

Position Summary

The Director administers, plans, and manages the daily operations of the 911 Communications Center; leads and evaluates staff; oversees budgeting and long-term planning; coordinates with partner agencies; ensures system compliance; and serves as the primary public and media contact for the county’s emergency communications.

Due to the nature of emergency services, the Director must be prepared to work flexible hours, including evenings, weekends, and holidays. Emergency Medical Dispatch (EMD) certification is required (may be obtained upon hire).

Key Responsibilities

• Provide leadership and oversight of all 911 Communications Center operations.
• Develop, revise, and enforce center policies, procedures, and operational plans.
• Hire, train, supervise, and evaluate staff; maintain staffing levels for all shifts.
• Prepare, administer, and present department budgets; manage capital and long-range planning.
• Write and manage grants related to emergency communications.
• Oversee county radio communications infrastructure and related technologies.
• Ensure compliance with all Federal, State, FCC, and local regulations.
• Coordinate with outside agencies, other 911 centers, and technology vendors.
• Serve as the primary liaison to the public, media, and Board of Commissioners.
• Represent the county at meetings and on committees.
• Maintain secure and accurate records and ensure facility security.
• Assist in labor contract administration and negotiations.
• Provide public education and preparedness information.
• Perform all other duties as assigned.

Work Environment

Work is primarily performed in an office within a fast-paced public safety setting. Duties may involve sitting, standing, bending, walking, and lifting up to 30 pounds.

Minimum Qualifications

Option 1:

• Bachelor’s degree in Business Management, Public Administration, Criminal Justice, or related field
• AND
• At least 5 years of experience in a 911 Communication Center or Emergency Services with administrative or supervisory responsibilitiesOR

Option 2:

• 10 years of progressively responsible emergency communications experience
• Including at least 3 years in a supervisory or lead role
• And at least 5 years in a 911 or Emergency Services environment with administrative or supervisory responsibilities

Required Licenses & Certifications

• Valid Ohio driver’s license with insurability under county policy
• Oath of Office compliance (ORC 5502.34)
• Emergency Medical Dispatch (EMD) certification (or ability to obtain)
• LEADS certification (or ability to obtain)
• Successful completion of a criminal background check

Knowledge & Skills

• E911 principles, regulations, and operational standards
• 911 center operations, radio systems, and emergency communications software
• Federal, State, FCC, and local regulatory requirements
• Budgeting, accounting, and financial reporting
• Supervisory principles and personnel management
• Leading and managing a 911 Communications Center
• Analyzing complex situations and making sound decisions
• Communicating effectively verbally and in writing
• Building positive working relationships with partners and the public
• Managing budgets, grants, and capital planning
• Using computers, software applications, and emergency communications technology

To apply, please submit a resume by email to sbeath@browncountyohio.gov.

This position will remain open until filled.

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Dependent health insurance coverage
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $60,000 - $80,000