Full Time Dispatcher I

Position Summary

Performs skilled technical communications work in the operation of the 9-1-1 system, receiving and transmitting information by the radio, telephone, and computer terminal. Work involves the exercise of independent judgement in transmitting law enforcement information and responding to inquiries, complaints and requests for emergency assistance.

Essential Duties And Responsibilities

9-1-1

• Operates the Brown County 9-1-1- system, NCIC, MINCIS, and in house computer terminals, receives incoming calls and dispatches required emergency vehicles, answers inquiries or refers calls to the appropriate agencies.
• Receives and transmits telephone and radio messages and monitors activities of law enforcement, medical, fire, civil defense, municipal utility and county highway units. Logs radio calls, completes initial reports and computer data entry when action is taken.
• Receives requests from emergency services on call and provides assistance to the units requesting information, services or personnel.
• Broadcasts and enters notices for wanted persons, stolen or suspect vehicles, drivers records, vehicle registration, stolen property, criminal record checks, and other information as requested.
• Requests and receives information on the Minnesota criminal justice information system (MINCIS). Operates computer terminals linked to state, federal and interstate law enforcement agencies.
• Monitors numerous radio frequencies with other law enforcement agencies to request or provide assistance and information.
• Maintains activity logs and records, prepares reports, and performs related clerical duties as required or assigned.
• Serves as the county warning point for civil defense. Monitors weather conditions, coordinates communications, and operates county wide warning system for natural or man-made disasters.
• Monitors by radio or telephone automatic alarm systems.
• Assists the general public in the lobby of the building
• Performs light housekeeping duties required to maintain the communications center in a clean and orderly condition.
• Knows which deputies and officers are on duty and their locations.
• Makes copies and gives out police reports to agencies as set forth by department policy.
• All other duties as apparent and as assigned by supervisory staff in the Sheriff’s Office.
  
  

Other duties as assigned or apparent:

• Assists in training new dispatch staff including monitoring progress, reporting concerns, providing any needed additional training and evaluation.
• Attends trainings and maintains professional knowledge. Complete all required online and in-person training.
• Responsibility to read, acknowledge and comply with the dispatch policies contained in the Policy Manual and any revisions made to it.
• Regular attendance is required.
  
  

Qualifications

Education:

• Minimum qualification is a combination of high school diploma and preferred minimum of 2 or more years related experience.
• Obtain all required Dispatcher State Licenses/Certifications
  
  

Requirements:

• Employee evaluations in good standing.
• Current on Emergency Medical Responder Certification or EMT Certification (Biennial Refresher).
• All required online 911 Dispatcher trainings completed as defined by the Communications Lieutenant.
• BCA/CJIS Portals and security awareness training completed and current (Biennial Refresher).
• Armer console training completed and current (Biennial Refresher).
• Current on dispatch/Lexipol policy review and policy changes.
• Possesses all required State licensure or certification.
• Assist in the training of new Dispatch staff.
  
  

Knowledge, Skills And Abilities

• Ability to learn and operate a variety of telephone, radio and computer equipment.
• Ability to type accurately.
• Ability to learn the geographical layout, political and community service jurisdictions, and highway systems of the county.
• Ability to comprehend and follow written and verbal instructions.
• Ability to hear and correctly comprehend information by telephone, radio, and other means.
• Ability to speak in a voice quality that carries well over the communications equipment.
• Ability to prepare concise and understandable written reports.
• Ability to establish and maintain effective working relationships with fellow employees, the general public and other agencies within the system.
• Ability to act under busy and emergency condition as well as working a rotating shift that includes every day of the week which include Holidays.
• Ability to establish and maintain effective working relationships with others.
  
  

Position is a Grade 5 with an entry hourly wage range of $25.04 to $28.07, DOQ.

Equal Opportunity Affirmative Action Employer

Brown County provides a comprehensive, balanced, and competitive benefits package as part of your total compensation.

The following outline of County-offered benefits serves as an overview and does not provide all provisions, limitations, and exclusions. If there is a contradiction between this and the official plan documents, the plan documents will prevail.

Vacation

Vacation Accruals, Utilization, And Payouts Vary Within Each Collective Bargaining Agreement And/or The Employee Handbook. The Following Is The General Overview Of The Vacation Benefit For Full Time Employees

Years of Service Biweekly Accrual Rate (based on 80-hour pay period)

Years Completed Total Hours Per Year

Up to 4 years 101.66 hours

4 years but less than 8 years 130 hours

8 years but less than 12 years 157.30 hours

12 years but less than 16 years 185.38 hours

16 or more years 201.50 hours

Sick Leave

Full time employees may earn 8 hours of sick leave per month.

Paid Holidays

Most Employee Groups Observe The Following Holidays

New Year's Day

Martin Luther King Day

President's Day

Good Friday

Memorial Day

Juneteenth

Independence Day (Observed)

Labor Day

Veteran's Day

Thanksgiving Day

Day after Thanksgiving Day

Christmas Eve

Christmas Day

Health Insurance

Full-Time employees and employees working 30 or more hours per week may choose between single or family coverage. Eligibility begins on the first day of the month after the date of active employment.

The County has designated a base plan which is a high deductible plan with an HSA option. The County contributes monthly towards the cost of the health plan premiums with a semi-annual county contribution into employee's HSA for the single or the family coverage plan. For regular part time employees working 30 hours/week year around, the County will pay 75% of the county share of single coverage (base plan) which may be applied towards family coverage and also contribute 75% of the employer HSA contribution.

Life Insurance

Full-Time Employees are provided with the following term life insurance benefit at no cost to them. Regular part-time employees working 30 or more hours per week are eligible for this benefit with County paying 75% of premium. Eligibility begins on the first day of the month after the date of active employment.

$20,000 term life/$20,000 AD&D

Retirement

The County and the employee contribute to PERA (Public Employees Retirement Association)

• Employees must participate as directed by Minnesota statutes.
• Contribution rates vary depending on position.
• Employee may obtain refund of employee contribution upon termination of service.
  
  

Variable Benefits Available

The following benefits are available on an elective basis at the employee's choice:

• Dental
• Vision
• Short Term Disability
• Long Term Disability
• Health Savings Account (HSA)
• Flexible Spending Reimbursement Accounts (FSA)
• Deferred Compensation (457b)
• Roth IRA
• Supplemental Life
• AFLAC Plans
  
  

Questions regarding benefit information can be directed to Human Resources at

(507) 233-6605.

01

I understand that in order for my application to receive every consideration in the selection process, I must complete all of the following supplemental questions. I understand that I will only receive credit to responses that are supported in the information I provide in my employment application and that a resume will not be accepted in lieu of an application. Please check the "yes" button if you have read and understand this.

• Yes
• No
  
  

02

Do you wish to claim Veteran's Preference? Veterans Preference points are awarded to qualified veterans and spouses of disabled/deceased veterans. Points are awarded subject to provisions of M.S. 197.455. You must provide documentation (DD214 and/or VA documents) establishing you right to claim the preference. Please attach your documentation to your application.

• Veteran: As defined in Minn. Stat. 197.447.
• Disabled Veteran: Please provide documentation of a USDVA verified disability.
• Spouse of a disabled veteran with a service connected disability rating.
• Spouse of a deceased veteran who died on, or as a result of, an active duty injury.
• Not a Veteran or do not wish to claim a veteran's preference.
  
  

03

Which of the following best describes your education and experience?

• One year minimum of post-secondary courses preferably in communications, law enforcement, computers or health related fields.
• High school diploma/GED equivalent and two years' related experience preferably in law enforcement and/or emergency services, radio communications, 911 operations.
• None of the above.
  
  

04

If you selected "None of the Above" in the previous question, please indicate your experience/education.

05

Indicate your level of experience working as a 911 Dispatcher.

• No experience
• Less than 2 years
• 2-5 years
• 5 years
  
  

06

Indicate all certifications you currently have.

• First Responder
• B.C.A. Hotfiles
• NIMS (National Incident Management System)
• DPS Status Board Training
• None of the above.
  
  

07

What best describes your radio communications experience?

• No experience
• Less than 1 year
• 1-3 years
• 3-5 years
• 5 years
  
  

08

Do you have the ability to communicate in a second language (ASL or other non-English language)?

• Yes
• No
  
  

09

If you answered yes to the previous question, please indicate the language.

10

Indicate your experience working with the following (select all that apply):

• 9-1-1 phones and mapping systems
• 9-1-1 CAD (computer aided dispatch) systems
• MINCIS (Minnesota Criminal Justice Information System)
• ARMER radio system
• None of the above
  
  

11

What best describes your experience working in a high stress public interaction position?

• No experience
• Less than 1 year
• 1-3 years
• 3 years
  
  

12

What is your typing speed? If you are unsure of your typing speed you can take a free online typing test at www.typingtest.com.

• Less than 34 WPM.
• 35 WPM or more
• Required Question