What are the responsibilities and job description for the Customer Service Specialist position at Brown & Brown Insurance?
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Braishfield Associates, a division of Hull & Company, LLC is seeking a Customer Service Specialist to join our team in Orlando, FL.
The primary responsibility of this role is to service customer accounts.
How You Will Contribute:
Set up New and Renewal client records
Review applications
Bind New and Renewal policies
Issue policies as necessary
Follow up for missing file documentation (loss runs, applications, etc.)
Issue, Invoice and Process endorsements, cancellations, reinstatements and non-renewals; or other policy servicing tasks
Order loss control reports, follow up for compliance of recs
Compliance with Quality Control guidelines
Other activities, duties, projects or tasks as assigned
Licenses and Certifications:
2-20 license (within 90 days of employment)
Skills & Experience to Be Successful:
High School or equivalent education
Proficient with MS Office Suite
Experience in working in a paperless environment - strong PC skills required
Exceptional telephone demeanor
Ability to maintain a high level of confidentiality
Must be detail oriented and possess the ability to multi-task
Commitment to excellent customer service
Ability to effectively work well with others
Be a Team Player with a Positive Attitude
Who We Are:
Since 1984, Braishfield has provided a wide variety of commercial and personal products from the top specialty carriers in our business. Thanks to our successful relationships with many of the finest retail agents & brokers in America, we have grown into one of the largest companies of our kind. We are guided by strong ethics, honesty & professionalism. Our goal is to deliver specialty insurance products that retail agencies need at the most competitive terms, with financially sound carriers, on a timely basis.
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health &Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".