Human Services Coordinator

Requirements And Preferences

The Broward County Board of County Commissioners is seeking qualified candidates for Human Services Coordinator positions in its Elderly and Veterans Services Division.

General Description

Provides advanced social case management, counseling, and/or coordination of services in an assigned human services program.

Works under general supervision, independently developing work methods and sequences.

Minimum Education And Experience Requirements

Requires a Bachelor's degree from an accredited college or university with major coursework in mental health counseling, marriage and family counseling, counseling education, social work, psychology, gerontology, or other closely related field based upon area of assignment.

Requires one (1) year of direct client social case work/counseling in either an addiction/substance abuse treatment or mental health facility/program, crisis intervention or clinical setting, or in a community resource eligibility center based upon area of assignment.

Special Requirements

Depending upon area of assignment, may be required to work nights/weekends/holidays.

Special Certifications and Licenses

• Must possess a valid FL Class E Driver’s License at time of appointment and must be able to obtain and maintain authorization to drive on County business, depending on area of assignment.
• Must pass a Level II background screening, and approved through the aging portal option.
• Must complete the DOEA web-based training for the DOEA assessment instrument and receive a score of 90 within 30 days.
• Must complete the DOEA care plan training as offered by the ADRC and pass with a score of 80 within six months of hire date.
  
  

Preferences

• Current Certification in the DOEA 701B assessment instrument
• Bilingual English and Spanish/Creole/French/Russian
  
  

SCOPE OF WORK

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

• Provide holistic and comprehensive case management services (intake, assessment, care and discharge planning).
• Complete the Department of Elder Affairs assessment training and pass with required score.
• Maintain a case load and conduct client contacts and field visits.
• Conducts home and community visits related to the client or their needs, as required or directed
• Connect clients with needed and available community resources.
• Provides general information to clients.
• Coordinates program services and completes required .
• Input information in consumer electronic record.
• Maintain consumer electronic and hard copy file.
• Conduct outreach and networking services.
• Create tracking mechanism for assigned caseload to ensure program compliance
• Conduct client and service follow-ups as needed
• Participate in case staffings and consultations.
• Share rotating responsibility for the after hours emergency phone
• Effectively communicate in oral and written form, and express thoughts in a logical sequence.
• Composes or prepares correspondence, case notes, narrative and technical reports, notifications, and related documents using computer-based applications.
• Communicate effectively with a variety of individuals representing diverse cultures and backgrounds and function calmly in situations, which require a high degree of sensitivity, tact and diplomacy.
• Compile and summarize data tracked upon request.
• Data entry into various information management systems.
• Open and maintain files for case management services and tracking.
• Ability to work independently and in teams.
• Ability to multi task and prioritize.
• Provide prompt, efficient and responsive service.
• Performs related work as assigned.
  
  

WORK ENVIRONMENT

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable Hazards (Work Environment)

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

Involves routine and frequent exposure to traffic; moving machinery.

SPECIAL INFORMATION

Competencies

• Manages Complexity
  
  

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.

• Decision Quality
  
  

Makes good and timely decisions that keep the organization moving forward. Knows when to act independently and when to escalate issues. Integrates various inputs, decision criteria, and trade-offs to make effective decisions. Typically makes good independent decisions.

• Plans and Aligns
  
  

Plans and prioritizes work to meet commitments aligned with organizational goals. Outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.

• Ensures Accountability
  
  

Holds self and others accountable to meet commitments. Tracks performance and strives to remain effective, learning from both successes and failures. Readily takes on challenges or difficult tasks and has reputation for delivering on commitments.

• Interpersonal Savvy
  
  

Relates openly and comfortably with diverse groups of people. Recognizes even subtle social cues and nimbly responds to others' needs and preferences. Helps to defuse difficult interpersonal situations by showing high levels of tact, sensitivity, and consideration. Builds rapport with ease.

• Communicates Effectively
  
  

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Disseminates knowledge, insights, and updates in a polished, precise, and compelling manner. Demonstrates a deep interest in others' comments. Creates rich documents and reports.

• Nimble Learning
  
  

Learns through experimentation when tackling new problems, using both successes and failures as learning fodder. Swiftly incorporates new concepts and principles into own expertise; skillfully uses these fresh insights to solve problems. Shares learning from own mistakes with others.

• Situational Adaptability
  
  

Adapts approach and demeanor in real time to match the shifting demands of different situations. Takes steps to adapt to changing needs, conditions, priorities, or opportunities. Understands the cues that suggest a change in approach is needed; adopts new behaviors accordingly.

County Core Values

All Broward County employees strive to demonstrate the County's four core behavioral competencies.

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Values differences: Recognizing the value that different perspectives and cultures bring to an organization.
  
  

Americans With Disabilities Act (ADA) Compliance

Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.

Emergency Management Responsibilities

Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

County-wide Employee Responsibilities

All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.

All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.