Director of Technology Infrastructure

ESSENTIAL FUNCTIONS

• Supervise department staff and work with Human Resources and Executive Vice President & CFO to ensure staffing decisions and actions are consistent with organizational goals.
• Provide leadership for the Technology Infrastructure Department Staff to ensure team collaboration and effectiveness.
• Work with the Technology Staff to create an overall direction for internal business systems, both in-house and vendor-sourced.
• Manage the multi-user systems environment by establishing PACA's technological direction and implementing relevant action plans.
• Achieve and maintain a working knowledge of PACA's business processes and generate technological strategies and solutions in order to improve efficiency and capacity and to provide necessary problem solving and analytical support.
• Work with other Department Directors and Executive Team on individual Department needs to develop both short term (1-2year) and long term (3-5year) technology project roadmap/strategy.
• Provide technical project management support that includes an appropriately balanced pursuit of current business requirements, application/infrastructure requirements, and long-term strategies.
• Direct data/voice network administration, Server administration, Virtual Infrastructure administration, Disaster Recovery administration/strategy, and budget management.
• Establish, implement, and enforce security standards and disaster recovery plans for all critical systems.
• Leverage current trends and relationships in the Information Technology industry in order to recommend business development strategies.
• Continually analyze and evaluate operational procedures and policies to achieve the highest level of customer service and optimize financial results.
• Leverage vendor relationships to explore options for opportunities and negotiate deals to identify the best possible cost structure for products/services.
• Administer operating budget through sound decision making based on cost, necessity, and timeliness.
• Lead and manage the Technology Infrastructure Staff in providing timely and reliable technological assistance and support to internal and external customers.
• Lead the creation, development, and evolution of business systems and architecture using a best-practices approach to technology project management in order to improve PACA's efficiency through technology.
• Establish, implement, and enforce data security and disaster recovery plans that ensure appropriate levels of business transparency, continuity, and regulation compliance.
• Identify, evaluate, and implement processes to improve the efficiency and effectiveness of the Technology Infrastructure Department's services.
• Identify cost savings through negotiating contracts and streamlining business processes.
• To work with the Executive Vice President/CFO to develop and produce Technology Infrastructure Department's annual operating budget.
• Will complete additional responsibilities as assigned.

CORE COMPETENCIES

• Customer Focus- Understand the needs of the customer (internal & external) and act accordingly to create an exceptional experience.
• Teamwork- Work as a collaborative member of a group contributing to the overall mission, strategies and goals.
• Accountability- Take ownership for deliverables and actions and contribute value to the organization.  Accept responsibility for actions and outcomes.
• Innovation- Committing to create and search for new and innovative approaches to activities that enhance performance.

KNOWLEDGE AND ABILITIES

• Able to maintain a physical presence at designated work location, maintain regular attendance and punctuality and work a flexible schedule including nights, weekends, and holidays, when required.
• Able to communicate effectively in English, both in writing and verbally. 
• Deep technical knowledge of Microsoft products (A/D, Exchange, M365, etc.).
• Skilled in all aspects of networking (LAN/WAN, Routing, Firewalls, DNS, DHCP) . Solid experience in managing network/system architecture projects.
• Skilled in Microsoft Server (2019 ), Virtual Infrastructure Environments (VMware), telephony infrastructure, Database Servers (MSSQL), and Hybrid Cloud Environments(Azure/AWS).
• Experience working with and managing both functional and technical teams. Understanding of business processes and basic corporate finance, management, and accounting principles.
• Ability to translate non-technical business needs into technology projects to increase efficiency and provide solutions for the organization.
• Budget management experience.
• Able to supervise all aspects of a department.
• Strong organizational, project management, and follow-up skills.
• Able to effectively and efficiently multitask, set priorities, shift priorities, and adapt to changes in situations.

SUPERVISORY RESPONSIBILITIES

• Technology Support Technician
• Senior Desktop Support Technician
• Desktop Administrator
• Junior System Administrator
• System Administrator
• Senior Systems Administrator

DESIRED EDUCATION AND EXPERIENCE

• BS or Higher: Computer Science/MIS/related field (Microsoft Certified Preferred)/or any equivalent combination of training and experience.
• Minimum of 5 years managing Infrastructure/Technology teams
• Minimum of 7 years experience working with Infrastructure Technology