What are the responsibilities and job description for the Assistant Catering and Events Manager position at Broward Center for the Performing Arts - Job Board?
ESSENTIAL FUNCTIONS
- Assist the Catering & Events Manager in managing and executing all catered events and sales efforts in order to attract and book events that will showcase the Broward Center of the Performing Arts as a premier catering facility in South Florida.
- Knowledgeable of all aspects of clients (preferences, etc.) and the specifics of events in order to provide the most appropriate event for that client.
- Coordinate and execute all operational aspects for catered events with appropriate internal staff.
- Work with the Catering and Events Manager and third party service providers to create interesting new menus and exciting event ideas to attract new customers and keep services fresh for repeat customers.
- Collect client feedback on assigned catered events and discuss with Catering and Events Manager.
- Complete client contracts and collect and process payments.
- Initiate and respond to all client inquiries and communications in a timely manner.
- Communicate effectively with vendors.
- Assist clients as needed up to and including day of event.
- Oversee and collaborate with all appropriate departments and vendors to ensure proper setup and breakdown of events.
- Keep current on trends in the special event and catering industry in order to recommend catering business development strategies.
- Utilizes professional interactions, effective communication, and relationship development throughout all situations.
- Will complete additional responsibilities as assigned.
CORE COMPETENCIES
- Customer Focus- Understand the needs of the customer (internal & external) and act accordingly to create an exceptional experience.
- Teamwork- Work as a collaborative member of a group contributing to the overall mission, strategies and goals.
- Accountability- Take ownership for deliverables and actions and contribute value to the organization. Accept responsibility for actions and outcomes.
KNOWLEDGE AND ABILITIES
- Able to maintain a physical presence at designated work locations, maintaining regular attendance, punctuality and work a flexible schedule including nights, weekends, and holidays as events required.
- Able to communicate effectively in English, both in writing and verbally.
- Able to supervise all aspects of events.
- Able to interact with staff, clients, and potential clients in a polite and courteous manner at all times.
- Able to effectively and efficiently multitask, set priorities, shift priorities, and adapt to changes in situations.
- Able to lift and carry a minimum of 20 pounds and work standing on feet, walking, bending, reaching, kneeling, and squatting for several hours.
- Able to maintain accurate and user-friendly client files and documentation on all communications per established procedures.
- Skilled in Windows based programs, including Word, Outlook, Excel, and PowerPoint.
- Able to handle money to accurately collect payment for events and process with the Finance Department.
- Ability to work well with other departments associated with catered events.
SUPERVISORY RESPONSIBILITIES
- n/a
DESIRED EDUCATION AND EXPERIENCE
- BA or higher: Business/Hospitality/Hotel or any equivalent combination of training and experience.