What are the responsibilities and job description for the IT Support Specialist position at Broughton Partners?
This is an on-site position only.
As an IT Support Technician I, you will play a crucial role at Broughton Partners by providing technical support and assistance to end-users and ensuring the smooth operation of computer systems and networks. The IT Support Technician I will manage day-to-day hardware and software issues, as well as oversee the onboarding and offboarding process for employees.. This position is as a liaison between Broughton Partners and our third-party IT company, ensuring that all IT-related issues are resolved in a timely and efficient manner.
Essential Functions / Duties Performed Regularly:
- Partner with the People & Culture team to facilitate onboarding of new hires and departing employees.
- Install and repair hardware and peripheral components for workstations such as monitors, desktops, and printers
- Load appropriate software packages such as operating systems, networking components, and office applications
- Full tracking of employee hardware assignment, license utilization, and performing audits.
- Assign and maintain user access to network and software, creating new user profiles and removing access as appropriate
- Train users in hardware and software use, as well as new company-provided applications
- Manage network servers and technology tools
- Upgrade systems with new releases and models
- Provide technical consulting, system configuration, and troubleshooting for computer or technical problems
- Administer, configure, and troubleshoot enterprise applications and systems
- Ensure security through access controls, backups, and firewalls
- Take full ownership on special projects and related duties as assigned by management
- Set up and/or relocate equipment in offices, cubicles, other workspaces and storage as required
- Create and maintain documentation for IT procedures, systems, policies and processes
- Develop expertise to train staff on new technologies
Minimum Qualifications:
Education: Associate’s degree plus certification in Information Technology required, Bachelor of Science in Information Technology preferred.
Work Experience: No experience required, experience working in information technology preferred.
Licenses or Certification: Information Technology or Computer Science Certification preferred.
Knowledge, Skills and Abilities:
- Familiarity with various operating systems and platforms
- Independent self starter with demonstrated ability to take on increasing levels of responsibility
- Highly self-motivated and directed
- Communicate ideas and recommendations to improve technology and work inefficiencies
- Detail oriented, with an emphasis on accuracy & follow-up
- Ability to solve problems and multi-task independently
- Strong documentation, organizational, written and communication skills
- Strong technical, analytical, and critical thinking skills
- Strives to continuously grow knowledge and skills
Physical Requirements
- Standing, walking, sitting, movements and use of mechanical controls, such as keyboard, are frequently required. Occasionally required to reach overhead, bend, and lift objects of up to 25 lbs.