What are the responsibilities and job description for the Customer Service Representative position at Brotherston Homecare?
Experience / Qualifications
- Prior DME/Respiratory order processing experience preferred.
- Medical billing experience preferred
- Healthcare facility supply order experience preferred
- Experience using automated healthcare billing system preferred.
- Knowledge of customer service principles, practices and professionalism.
- Experience in a customer service environment.
- Experience with Brightree preferred
Preferred Skills:
- Knowledge of DME respiratory related order processing and billing practices.
- Knowledge of Medicare, Medicaid and commercial carrier claims requirements.
- Able to effectively communicate with payor claims processing personnel and case managers.
- Strong and effective customer and interdepartmental communication skills.
- Ability to multitask and prioritize tasks required
- Spanish speaking preferred
We are seeking a hard working, highly motivated individual to join our growing Customer Service Respiratory Department. You will be working as part of a dynamic team of individuals who provide services for patients with unique and medically complex health issues. You will speak with families, nurses, case managers and insurance companies to meet the needs of our clients. You will be responsible for creating, verifying and completing monthly supply orders, as well as obtaining all necessary prescriptions and authorizations for our home based clients. Job Type: Full-time
Job Type: Full-time
Pay: $20.00 - $35.00 per hour
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person
Salary : $20 - $35