What are the responsibilities and job description for the Call Center Customer Service position at BROTHERS PLUMBING AND HEATING INC?
GENERAL DESCRIPTION OF THE JOB:
Work involves answering the telephone, taking customer orders and scheduling work to be performed by the service department. Performance of simple clerical work will also be required.
JOB ACTIVITIES:
- Ambassador and spokesperson for the company
- Acts as the spokesman for the customer, communicating to the company: what the
customer wants, when they would like it, and how they would like it done
- Communicate with the customer and answer their questions and concerns
- Assist callers in understanding their problem and communicate fee’s, method of
service, and payment options
- Utilizes scheduling priorities to schedule an appointment time
- Answers phones correctly and in a professional manner.
- Takes calls correctly using scripts and professional practice steps
- Enters all customer data in the computer
- Complete customer letters
- Maintains invoice files
- Marketing preparation (letters, invoice packets)
- Work as a team with other team members
- Understand and follow all company philosophies, policies and procedures
- Understand and follow written and verbal instructions given
- Represent the company in a professional manner
- Perform related work as assigned
- Meet company performance standards per performance reviews
- Follow all company safety rules and requirements
- Assists administration however requested
- Offers ICPO’s as needed
GENERAL QUALIFICATIONS and REQUIREMENTS:
Experience and Training, Education, Knowledge, Skills & Abilities:
- Should have experience in the area of customer service
- On the job training will be provided
- Some dispatching experience helpful, but not necessary
- High school diploma or GED
- Some knowledge of the Windows Operating system
- Basic knowledge of filing systems; including alphabetical and numerical systems
Other:
- Required to sign a Confidentiality agreement with the company
- Successfully complete all background checks, drug testing and employment screening
- Neatly groomed per dress code policy
Salary : $20 - $22