What are the responsibilities and job description for the ERP & Business System Manager position at Brothers Desserts?
Position Summary
We are seeking a detail-oriented and strategic ERP & Business Systems Manager to lead the administration, enhancement, and optimization of our ERP systems and other business-critical applications. This role is responsible for ensuring that technology solutions align with the company’s operational and strategic objectives, while supporting integration, data analytics, and user adoption initiatives.
Key Responsibilities
- Own and manage ERP systems such as Sage X3, Navision, or SAP — including system upgrades, customizations, and vendor relationships.
- Oversee the performance and reliability of all business-critical applications to ensure they meet operational and strategic goals.
- Troubleshoot and resolve complex software and application issues in a timely and effective manner.
- Lead integration efforts across applications, driving system enhancements and performance improvements.
- Design, develop, and maintain business intelligence tools, dashboards, and reports to support data-driven decision-making.
- Partner with business leaders and department heads to assess system needs and optimize technology usage across the organization.
- Drive user training, documentation, and change management to promote adoption and maximize ROI on business applications.
- Ensure robust system security, access control measures, and compliance with company policies and regulatory standards.
Qualifications
- Bachelor’s degree in Information Systems, Computer Science, Business Administration, or related field (or equivalent experience).
- 5 years of experience managing ERP systems and enterprise applications.
- Hands-on experience with ERP platforms such as Sage X3, Navision, SAP, or similar.
- Strong analytical, troubleshooting, and problem-solving skills.
- Experience with application integration, system customization, and vendor management.
- Proficiency in data analytics and reporting tools (e.g., Power BI, Tableau, SQL).
- Excellent communication and collaboration skills across technical and non-technical teams.