What are the responsibilities and job description for the Real Estate Loan Processor position at Brotherhood Credit Union?
Company Description Brotherhood Credit Union, founded in 1934, is a state-chartered financial institution serving members in and around Lynn, Massachusetts. It provides a wide range of financial products, including real estate and auto loans, supported by a full-service online banking platform for convenient account management, transfers, and bill payments. The credit union is committed to accessible, member-focused service and community-oriented financial solutions. Membership is open to individuals living or working in Essex, Middlesex, Norfolk, or Suffolk counties, offering them modern banking tools with a local, relationship-driven approach.
Role Description The Real Estate Loan Processor is a full-time, on-site role based in Lynn, MA. This position is responsible for processing real estate loan applications from initial intake through closing, ensuring accuracy, completeness, and compliance with internal policies and regulatory requirements. Daily tasks include reviewing loan documents, verifying borrower information, coordinating with applicants, loan officers, and external partners, and maintaining detailed records in lending systems. The role also involves tracking loan status, resolving documentation issues, communicating clearly with members about requirements and timelines, and supporting a smooth, positive lending experience. The Real Estate Loan Processor contributes to team goals by managing a pipeline of files efficiently, meeting service standards, and upholding confidentiality and data integrity.
Qualifications
- Demonstrated experience with loan documents and loan processing, including reviewing, organizing, and validating required paperwork.
- Knowledge of mortgage lending practices and real estate loan products, with an understanding of basic compliance and underwriting requirements.
- Strong communication and customer service skills to interact effectively with members, colleagues, and external partners.
- Attention to detail, organizational skills, and the ability to manage multiple files and deadlines in a fast-paced environment.
- Proficiency with lending or banking software, Encompass, document management systems, and standard office applications (e.g., Microsoft Office).
- Ability to work collaboratively on-site, follow procedures, and maintain confidentiality of member information.
- Prior experience in a credit union, bank, or mortgage environment ; familiarity with Massachusetts real estate lending is a plus.
- High school diploma or equivalent required; college coursework or degree in business, finance, or a related field is beneficial.