Veterinary Care Coordinator

Availability: This position requires availability five days a week between the hours of 9:00 am - 5:00 pm. Hours and days will vary depending on organizational needs. May include weekend and holiday work.

General Position Summary:

The Veterinary Care Coordinator is responsible for supporting the medical department's daily operations. This role coordinates spay/neuter surgery for shelter animals, ensures accurate and thorough medical record keeping, and serves as a central point of communication between veterinary staff, partner clinics, and other departments. The ideal candidate brings strong organizational and administrative skills, a working knowledge of animal medical care, and the ability to manage competing priorities in a fast-paced shelter environment.

Essential Function/Major Responsibilities:

• Provides daily care to shelter animals being housed on-site during the day.
• During assigned work hours, monitors the medical department email address and voicemail and ensures voicemails and emails are responded to promptly and effectively by medical staff.
• Creates and maintains animal profiles by regularly updating and auditing demographic and medical information.
• Assists with the implementation and management of medical care and treatment plans for all animals under the guidance and direction of Brother Wolf's Veterinarian.
• Schedules veterinary care and spay/neuter appointments at outside veterinary offices. Works to establish and maintain beneficial working relationships with local veterinary offices.
• Assists with transportation of animals to and from veterinary appointments.
• Supports all administrative aspects of Brother Wolf's medical department, ensuring accuracy, efficiency, and compliance.
• Ensures the medical department and corresponding storage areas are kept clean, sanitary and organized.
• Restocks veterinary supplies, completes regular inventory counts, and submits requests for orders as needed.
• Reviews shelter animal invoices for accuracy and submits payments to external veterinary vendors.
• Treats all animals humanely, properly, and with compassion at all times, regardless of the situation or circumstance.
• Demonstrates understanding of and willingness to uphold Brother Wolf mission, vision and core values.
• Fills in for other areas and performs other tasks/functions as needed.

Qualifications:

• 2 years of prior experience working in the animal medical field, preferably in a shelter environment
• Familiarity with diseases common to dogs and cats
• Familiarity with preventive, therapeutic and diagnostic veterinary treatment of domestic animals.
• Knowledge of contemporary shelter medicine and clinic maintenance techniques and accepted sanitary practices.
• Comfort and ability to work with animals of unknown disposition and those who exhibit medical and other problems, as well as aggressive tendencies.
• Must have a valid driver's license in order to drive company vehicles as needed.
• Excellent interpersonal, communication, customer service skills.
• Ability and initiative, working with minimal supervision and direction.
• Maturity, excellent judgment, and a professional appearance.
• Ability to read, write, and understand English is required.

Physical Requirements:

• Physical ability to walk and or stand on your feet throughout a normal workday required. Ability to bend and squat.
• Physical ability to engage in repetitive motions of legs, arms, and hands and to hear and see clearly.
• Physical ability to push up to 150lbs and to carry up to 50lbs regularly and independently throughout a regular workday required.
• Allergic conditions, which may be aggravated when handling or working with animals, may be a disqualification.

Working conditions:

Conditions may include working alone, working inside or outside during varying weather conditions, frequent interruptions, and some evenings/weekends meetings and classes.

Educational Requirements:

High school graduation required