What are the responsibilities and job description for the Technician, Quality Assurance position at Brother USA?
Company Overview
Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more. Brother International Corporation (BIC) was established in 1954, marking over 70 years of operations in the United States. Our Americas headquarters is located in Bridgewater, New Jersey. BIC is a wholly owned subsidiary of Brother Industries Limited (BIL), which was founded in 1908 in Nagoya, Japan, and operates in more than 30 countries worldwide. Brother’s Americas presence includes subsidiaries in Canada, Mexico, Brazil, Argentina, Chile, and Peru.
Why Work at Brother?
Brother has consistently been recognized as a best place to work, reflecting our commitment to fostering a workplace culture aligned with our core values of being inclusive, collaborative, customer-centric, and socially responsible. We value work-life balance and flexibility, and as a result have introduced policies such as our hybrid office schedule, casual dress code, and flexible Fridays, which allow us to wrap up meetings for dedicated focus time or to start our weekends sooner, year-round. Our commitment to employee growth and development is demonstrated through our offering of facilitated courses and certificate programs and our investment in resources that enable self-paced learning.
Role Overview
The Technician, Quality Assurance supports execution of day-to-day quality activities across the supply chain, including manufacturing, distribution, and supplier interfaces. This role performs hands-on inspections, testing, process audits, documentation, and training support to ensure products, processes, and materials meet established quality standards and regulatory requirements. The position works closely with Quality Inspectors, the Quality Engineer, and the Quality Systems Specialist, reporting to the Senior Manager of Quality.
Duties & Responsibilities
Inspection, Testing & Process Audits
Education
Minimum 3 years
This role will be an onsite role. You are expected to work from the stated job location 5 days a week.
Base Salary
We offer a comprehensive benefits package with diverse plan options to meet your family’s needs, including health, vision, and dental insurance—all effective from day one of employment. Under our 401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with employer matches vesting immediately. Additionally, we offer an educational assistance program that reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs. Details are available at https://mybenefits.nfp.com/Brother/2026/guidebook/
Our Mission, Vision & Culture
Our mission is to live our “at your side” promise to simplify and enrich the lives of our customers, employees, and communities. We aim to be where people and technology meet, providing products and solutions that enhance how people live, work, and create. We look to our strategic culture drivers - accountability, authenticity, boldness, and excellence - to enable us to consistently deliver on our vision, mission, and shared values. These drivers help us shape a culture that empowers the business to succeed.
About Where We Work
Brother’s corporate headquarters for the Americas is in Bridgewater, NJ, across from the Bridgewater Commons Mall. This location houses key corporate functions, including HR, legal, finance, IT, and supply chain, and a significant presence of our business unit leadership and marketing teams. Our manufacturing and distribution facility in Bartlett, TN spans an impressive 1.5 million square feet - equivalent to 26 football fields - and is located on Brother Boulevard. In addition to the distribution center operations team, this facility hosts several other departments, including our customer service group. Brother also has employees based in other locations, such as Westminster, CO, where many of our marketing and product engineering team members from the mobile solutions division operate, as well as our distribution centers in Richmond, VA and Perris, CA. Additionally, our outside sales teams work remotely within their territories, staying geographically close to the accounts they support to ensure they are always “at your side” for our customers.
Equal Opportunity Employer (EOE) Statement
Brother International Corporation ("Brother") is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, disability, or any other characteristic protected by applicable local, state or federal laws. Brother is committed to providing reasonable accommodations to individuals with disabilities throughout the application or interview process. If you need an accommodation, please contact us at eoe_applicant_accommodations@brother.com .
Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more. Brother International Corporation (BIC) was established in 1954, marking over 70 years of operations in the United States. Our Americas headquarters is located in Bridgewater, New Jersey. BIC is a wholly owned subsidiary of Brother Industries Limited (BIL), which was founded in 1908 in Nagoya, Japan, and operates in more than 30 countries worldwide. Brother’s Americas presence includes subsidiaries in Canada, Mexico, Brazil, Argentina, Chile, and Peru.
Why Work at Brother?
Brother has consistently been recognized as a best place to work, reflecting our commitment to fostering a workplace culture aligned with our core values of being inclusive, collaborative, customer-centric, and socially responsible. We value work-life balance and flexibility, and as a result have introduced policies such as our hybrid office schedule, casual dress code, and flexible Fridays, which allow us to wrap up meetings for dedicated focus time or to start our weekends sooner, year-round. Our commitment to employee growth and development is demonstrated through our offering of facilitated courses and certificate programs and our investment in resources that enable self-paced learning.
Role Overview
The Technician, Quality Assurance supports execution of day-to-day quality activities across the supply chain, including manufacturing, distribution, and supplier interfaces. This role performs hands-on inspections, testing, process audits, documentation, and training support to ensure products, processes, and materials meet established quality standards and regulatory requirements. The position works closely with Quality Inspectors, the Quality Engineer, and the Quality Systems Specialist, reporting to the Senior Manager of Quality.
Duties & Responsibilities
Inspection, Testing & Process Audits
- Perform inspections of raw materials, in-process materials, and finished goods per defined specifications, work instructions, and inspection plans.
- Perform process audits to verify adherence to work instructions, control plans, and standard operating procedures.
- Document audit findings and support follow-up actions for identified gaps.
- Support Quality Inspectors during inspections, audits, and containment activities.
- Ensure inspection and audit results are accurately recorded and communicated.
- Complete and maintain quality documentation supporting inspection activities, inventory holds, defect investigations, rework, corrective actions, and training records.
- Support ISO 9001 and internal quality system requirements through accurate recordkeeping and document control.
- Assist with data collection, tracking, and reporting of quality metrics, defects, and trends.
- Support updates to work instructions, inspection plans, quality forms and training materials as needed.
- Support delivery of on-the-job quality training to inspectors and operations personnel as directed.
- Utilize basic Microsoft Excel functions (filters, sorting, simple formulas) to support data tracking and reporting.
- Read and interpret engineering drawings, specifications, and tolerances to support inspection, defect evaluation, and disposition decisions.
- Assist the Quality Engineer and Senior Manager of Quality in defect evaluation, disposition, and containment activities.
- Support root cause analysis and corrective action processes for internal, supplier, and customer-related issues.
- Manage and track nonconforming material, samples, and evidence in support of corrective actions.
- Support calibration activities for inspection, testing, and production equipment as needed.
- Assist in maintaining calibration records and ensuring equipment is within required tolerances.
- Coordinate with internal teams to address out-of-calibration conditions or equipment issues impacting quality.
Education
- High School Diploma (or G.E.D.)General Education
Minimum 3 years
- Quality Assurance experience participating in inspections, process audits, and assisting with corrective and preventive actions (CAPA) in manufacturing and/or distribution environments
- Familiarity with SAP S/4 – Quality Management (QM) and Materials Management (MM), including inspection planning and quality-related inventory transactions
- ASQ Certified Quality Technician
- MS Office Suite (Outlook, Word, PowerPoint, Excel)
- ERP systems experience (SAO S/4)
- Experience working with Quality Management Systems (QMS)
- Excellent communication skills (written and verbal)
- Team focused attitude with the ability to work effectively across functions and levels
- Strong attention to detail
- Strong analytical skills and problem-solving skills
- Ability to read and interpret engineering drawings, specifications, and tolerances
This role will be an onsite role. You are expected to work from the stated job location 5 days a week.
Base Salary
- The targeted base salary range for this position is $20.00 - $26.00 hourly.
- Base salary is determined by the education, experience, knowledge, skills, and abilities of the successful candidate, as well as factors such as internal equity, cost of labor in the hiring location, and alignment with market data.
- Not a Bonus Eligible Role: This role is not eligible to participate in Brother's bonus incentive plan. The base pay accounts for the entirety of the role's annual cash compensation.
We offer a comprehensive benefits package with diverse plan options to meet your family’s needs, including health, vision, and dental insurance—all effective from day one of employment. Under our 401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with employer matches vesting immediately. Additionally, we offer an educational assistance program that reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs. Details are available at https://mybenefits.nfp.com/Brother/2026/guidebook/
Our Mission, Vision & Culture
Our mission is to live our “at your side” promise to simplify and enrich the lives of our customers, employees, and communities. We aim to be where people and technology meet, providing products and solutions that enhance how people live, work, and create. We look to our strategic culture drivers - accountability, authenticity, boldness, and excellence - to enable us to consistently deliver on our vision, mission, and shared values. These drivers help us shape a culture that empowers the business to succeed.
About Where We Work
Brother’s corporate headquarters for the Americas is in Bridgewater, NJ, across from the Bridgewater Commons Mall. This location houses key corporate functions, including HR, legal, finance, IT, and supply chain, and a significant presence of our business unit leadership and marketing teams. Our manufacturing and distribution facility in Bartlett, TN spans an impressive 1.5 million square feet - equivalent to 26 football fields - and is located on Brother Boulevard. In addition to the distribution center operations team, this facility hosts several other departments, including our customer service group. Brother also has employees based in other locations, such as Westminster, CO, where many of our marketing and product engineering team members from the mobile solutions division operate, as well as our distribution centers in Richmond, VA and Perris, CA. Additionally, our outside sales teams work remotely within their territories, staying geographically close to the accounts they support to ensure they are always “at your side” for our customers.
Equal Opportunity Employer (EOE) Statement
Brother International Corporation ("Brother") is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, disability, or any other characteristic protected by applicable local, state or federal laws. Brother is committed to providing reasonable accommodations to individuals with disabilities throughout the application or interview process. If you need an accommodation, please contact us at eoe_applicant_accommodations@brother.com .
Salary : $20 - $26