What are the responsibilities and job description for the IT Service Management Intern (Summer 2026 Internship Program) position at Brother USA?
Company Overview
Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more. Brother International Corporation (BIC) was established in 1954, marking over 70 years of operations in the United States. Our Americas headquarters is located in Bridgewater, New Jersey. BIC is a wholly owned subsidiary of Brother Industries Limited (BIL), which was founded in 1908 in Nagoya, Japan, and operates in more than 30 countries worldwide. Brother’s Americas presence includes subsidiaries in Canada, Mexico, Brazil, Argentina, Chile, and Peru.
Role Overview
Brother International Corporation is recruiting for its Summer 2026 Internship Program. This exciting opportunity provides selected undergraduate students with a PAID, summer-long experience. The program runs from Monday June 1 through Friday August 14, with optional opportunity to extend and start 1-2 weeks earlier and/or continue 1-2 weeks later, depending on your semester schedule and the needs of the business. Eligible student applicants will be current sophomores and juniors (rising juniors and seniors respectively during the Summer 2026 program period), possess US work authorization, and be able to work full-time, following the expected schedule and on-site presence of the position. The objectives of the program are to provide meaningful work and projects for completion and to help Brother develop a strong pipeline of talent within our operating communities.
This role will be based at our Bartlett, TN location and follow a hybrid work schedule. You will be expected to be on site at least 3 days a week, based on business need, with assigned office days determined by the manager.
Duties & Responsibilities
As part of our commitment to ensuring that our summer interns are contributing to our business and completing meaningful work, below are some examples of the kind of projects you may be responsible for supporting this summer, dependent on business need and priorities.
What You’ll Receive from Brother:
By applying for this role, you are confirming:
Our Mission, Vision & Culture
Our mission is to live our “at your side” promise to simplify and enrich the lives of our customers, employees, and communities. We aim to be where people and technology meet, providing products and solutions that enhance how people live, work, and create. We look to our strategic culture drivers - accountability, authenticity, boldness, and excellence - to enable us to consistently deliver on our vision, mission, and shared values. These drivers help us shape a culture that empowers the business to succeed.
About Where We Work
Brother’s corporate headquarters for the Americas is in Bridgewater, NJ, across from the Bridgewater Commons Mall. This location houses key corporate functions, including HR, legal, finance, IT, and supply chain, and a significant presence of our business unit leadership and marketing teams. Our manufacturing and distribution facility in Bartlett, TN spans an impressive 1.5 million square feet - equivalent to 26 football fields - and is located on Brother Boulevard. In addition to the distribution center operations team, this facility hosts several other departments, including our customer service group. Brother also has employees based in other locations, such as Westminster, CO, where many of our marketing and product engineering team members from the mobile solutions division operate, as well as our distribution centers in Richmond, VA and Perris, CA. Additionally, our outside sales teams work remotely within their territories, staying geographically close to the accounts they support to ensure they are always “at your side” for our customers.
Equal Opportunity Employer (EOE) Statement
Brother International Corporation ("Brother") is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, disability, or any other characteristic protected by applicable local, state or federal laws. Brother is committed to providing reasonable accommodations to individuals with disabilities throughout the application or interview process. If you need an accommodation, please contact us at eoe_applicant_accommodations@brother.com .
Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more. Brother International Corporation (BIC) was established in 1954, marking over 70 years of operations in the United States. Our Americas headquarters is located in Bridgewater, New Jersey. BIC is a wholly owned subsidiary of Brother Industries Limited (BIL), which was founded in 1908 in Nagoya, Japan, and operates in more than 30 countries worldwide. Brother’s Americas presence includes subsidiaries in Canada, Mexico, Brazil, Argentina, Chile, and Peru.
Role Overview
Brother International Corporation is recruiting for its Summer 2026 Internship Program. This exciting opportunity provides selected undergraduate students with a PAID, summer-long experience. The program runs from Monday June 1 through Friday August 14, with optional opportunity to extend and start 1-2 weeks earlier and/or continue 1-2 weeks later, depending on your semester schedule and the needs of the business. Eligible student applicants will be current sophomores and juniors (rising juniors and seniors respectively during the Summer 2026 program period), possess US work authorization, and be able to work full-time, following the expected schedule and on-site presence of the position. The objectives of the program are to provide meaningful work and projects for completion and to help Brother develop a strong pipeline of talent within our operating communities.
This role will be based at our Bartlett, TN location and follow a hybrid work schedule. You will be expected to be on site at least 3 days a week, based on business need, with assigned office days determined by the manager.
Duties & Responsibilities
As part of our commitment to ensuring that our summer interns are contributing to our business and completing meaningful work, below are some examples of the kind of projects you may be responsible for supporting this summer, dependent on business need and priorities.
- Support ITIL-related training initiatives within the IT department
- Assist with Jira platform development and tool integrations to track, manage, and organize tasks
- Support monitoring implementation efforts
- Must be a present college sophomore or junior (rising junior or rising senior during the Summer 2026 program period) returning to an undergraduate program following the summer to be eligible
- Target Major(s) or Fields of Study: Computer Science or related degree
- Strong process-oriented and analytical skills
- Exposure to automation, development, or system integration concepts
- Clear communication and documentation skills
- Basic understanding of ITIL concepts
- Familiarity with ticketing or service management systems (e.g., ServiceNow, Jira Service Management)
- Exposure to infrastructure environments, such as cloud platforms, servers, or enterprise services
- Familiarity with Jira (beyond Jira Service Management)
What You’ll Receive from Brother:
- Competitive hourly rate ($ 20.00 /hour - fixed program rate for this location)
- Fun engagement and networking opportunities across the organization
- Career development experience and training throughout the program
- Meaningful work projects that will allow you to leave your mark at a multi-national multi-billion-dollar organization (excellent resume builders)
By applying for this role, you are confirming:
- You are aligned with our posted non-negotiable program pay rate and 40-hour work week.
- You are available the entirety of the 11-week program period and do not have any extended trips that would impose on your ability to participate all 11 weeks at minimum.
- You have reviewed the work location and schedule and are aligned and will be within a commutable distance of the work location and able to meet the schedule requirements of the position, without any availability of commuter or housing assistance.
Our Mission, Vision & Culture
Our mission is to live our “at your side” promise to simplify and enrich the lives of our customers, employees, and communities. We aim to be where people and technology meet, providing products and solutions that enhance how people live, work, and create. We look to our strategic culture drivers - accountability, authenticity, boldness, and excellence - to enable us to consistently deliver on our vision, mission, and shared values. These drivers help us shape a culture that empowers the business to succeed.
About Where We Work
Brother’s corporate headquarters for the Americas is in Bridgewater, NJ, across from the Bridgewater Commons Mall. This location houses key corporate functions, including HR, legal, finance, IT, and supply chain, and a significant presence of our business unit leadership and marketing teams. Our manufacturing and distribution facility in Bartlett, TN spans an impressive 1.5 million square feet - equivalent to 26 football fields - and is located on Brother Boulevard. In addition to the distribution center operations team, this facility hosts several other departments, including our customer service group. Brother also has employees based in other locations, such as Westminster, CO, where many of our marketing and product engineering team members from the mobile solutions division operate, as well as our distribution centers in Richmond, VA and Perris, CA. Additionally, our outside sales teams work remotely within their territories, staying geographically close to the accounts they support to ensure they are always “at your side” for our customers.
Equal Opportunity Employer (EOE) Statement
Brother International Corporation ("Brother") is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, disability, or any other characteristic protected by applicable local, state or federal laws. Brother is committed to providing reasonable accommodations to individuals with disabilities throughout the application or interview process. If you need an accommodation, please contact us at eoe_applicant_accommodations@brother.com .
Salary : $20