What are the responsibilities and job description for the Parts Sales Technician position at BROOKVILLE EQUIPMENT CORPORATION?
Job Functions:
- Maintain sustainable customer relationships and trust through open and interactive communication.
- Assist both Transit and Mining Parts Sales with needed duties.
- Support and track parts for our Liberty Car product line and contractual spare parts.
- Assist with flow of rebuild transit parts.
- Maintain an accurate and up to date sales order backlog from Power BI.
- Answer parts sales incoming calls and email quickly to provide support.
- Process orders and provide any clerical/data entry support needed.
- Initiate and log customer service claims.
- Capture and coordinate lead times from Purchasing and MRP.
- Support customers through alternative parts solutions.
- Initiate expediting process for in-house and purchased goods.
- Aid in the organization of shipments and deliveries.
- Work efficiently with other departments on quoting, part development, and changes.
- Other functions as assigned.