What are the responsibilities and job description for the Vendor Support Specialist position at Brookstone Management?
About the Role
The Vendor Support Specialist serves as a key point of contact for vendors and internal teams, helping ensure a smooth vendor experience from onboarding through day-to-day support. This role is responsible for answering vendor inquiries, resolving issues, maintaining accurate records, supporting identity verification and sign-in processes, and partnering with vendor management and operations teams to improve service quality.
Key Responsibilities
- Respond to vendor inquiries through approved support channels in a timely, professional manner.
- Troubleshoot and resolve routine vendor support requests; escalate complex issues to the appropriate internal teams.
- Maintain accurate vendor records, case notes, status updates, and follow-up actions in internal systems.
- Coordinate with customer care, vendor management, compliance, operations, and technical teams to resolve vendor concerns.
- Monitor recurring issues and recommend process improvements to reduce repeat contacts and improve vendor satisfaction.
- Ensure all vendor interactions follow company policies, privacy expectations, and compliance requirements.
Required Qualifications
- High school diploma or equivalent required; associate or bachelor’s degree preferred.
- Experience in customer support, vendor support, account support, operations, or a related service role.
- Strong written and verbal communication skills with the ability to explain processes clearly and professionally.
- Ability to manage multiple requests, prioritize work, and follow through on open issues.
- Comfort working with case management systems, spreadsheets, reporting tools, and standard office applications.
- Strong attention to detail when reviewing documentation, updating records, and following process steps.
- Problem-solving mindset with the ability to identify root causes and escalate appropriately.
Preferred Skills
- Experience supporting vendor onboarding, vendor maintenance, or vendor management workflows.
- Familiarity with identity verification, account access, compliance documentation, or sign-in support processes.
- Experience collaborating with cross-functional teams such as customer care, compliance, technical support, and operations.
- Ability to analyze support trends and suggest practical improvements to processes, templates, and knowledge resources.
- Bilingual skills are a plus, depending on business needs.
What Success Looks Like
- Vendors receive accurate, timely, and helpful support.
- Vendor issues are documented clearly and resolved or escalated without unnecessary delay.
- Internal teams have reliable vendor information and status updates.
- Common support issues are identified and used to improve training, workflows, and communication.
Work Environment and Schedule
This is a full-time position in an office environment. Standard business hours are expected, with occasional overtime.
Benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Time off
- Retirement
Salary : $21 - $25