Lead Product Owner

The Lead Tech Product Owner delivers on the organization’s strategic and customer commitments by:

Product & Capability Ownership

• Owning three or more key technology capabilities tied to specific lines of business and customer groups.
• Serving as the product owner for a specialized customer-centric area, partnering with product managers and business leaders to gather Voice of Customer (VOC), identify needed capabilities, and refine the product vision.
• Managing and influencing the product backlog, prioritizing features based on business value, customer needs, technical considerations, and alignment to OKRs.
• Driving the product roadmap, ensuring alignment across portfolios, teams, and multi-portfolio dependencies.

Strategy, Delivery & Technical Leadership

• Ensuring on-time delivery by coordinating manageable features/stories across multiple teams and resolving cross-team dependencies.
• Evaluating technical alternatives and decomposing complex problems into actionable technical propositions.
• Understanding infrastructure, system architecture, integrations, and product flow; communicating credibly with both business and technology partners.
• Applying lean product management practices and frameworks to guide product maturity and continuous improvement.
• Driving cost/benefit insights at the team and product level, and managing budget considerations.

User Experience & Value Creation

• Defining direction for user experience (UX) and user interface (UI) and creating user documentation as needed.
• Creating and communicating the value proposition for proposed features and enhancements.
• Using qualitative and quantitative data to support decisions, assess priorities, and shape the roadmap.

Stakeholder Engagement & Communication

• Communicating effectively with stakeholders including Senior Leadership, clearly articulating strategic direction and product decisions.
• Negotiating win-win solutions and diffusing conflict through consensus-building and alignment to product goals.
• Anticipating leadership needs, proactively addressing gaps, and effectively leading meetings with senior stakeholders.

Coaching, Collaboration & Influence

• Coaching product teams and contributing to the development of strong, high-performing teams and products.
• Partnering across product lines, business areas, and technical domains to minimize overlaps and maximize shared outcomes.
• Supporting adjacent product areas and influencing outcomes across complex initiatives.
• Demonstrating a growth mindset, building strong relationships, and advocating for product management best practices.

Job Qualifications

Requirements

• 3 years in product ownership or leadership roles.
• 3 years developing and maintaining product or capability roadmaps.
• 3 years engaging with internal/external customers and managing expectations/feedback.
• 3 years performing cost-benefit analyses or calculating savings.
• 2 years working in agile or scaled agile environments.
• 2 years managing matrixed product teams.

Preferred Qualifications

• Undergraduate degree or equivalent experience.
• MBA (completed or in progress).
• Certified Scrum Product Owner (CSPO) or LESS certification.
• Ability to clearly communicate complex concepts to both technical and non-technical audiences.
• Ability to represent the Voice of the Customer in architectural and engineering discussions.
• Experience with application development, software integrations, and interpreting technical documentation.
• Experience with relationship NPS surveying, scoring, and analysis.
• Experience leading direct reports or managing enterprise-level programs ($1M ).
• Strong research, analytical, problem-solving, and structured communication skills.
• Excellent presentation skills, including to large or senior audiences.
• Proven ability to achieve goals in a matrix environment and influence without authority.
• Healthcare industry experience.
• Experience working with state or federal government clients, including bidding and implementation processes.