What are the responsibilities and job description for the Help Desk Analyst position at Brooksource?
Tier I Help Desk
Hybrid - Frankfort, KY
Responsibilities:
Basic Troubleshooting: Provide initial support and resolution for routine issues related to
the DORIS tax system, including login problems, password resets, and basic
navigation assistance.
User Guidance: Assist taxpayers, internal staff, and external stakeholders in
understanding and utilizing basic features and functionalities of the DORIS system.
Ticket Management: Log and categorize incoming support requests,
ensuring accurate documentation and timely resolution.
Escalation: Escalate complex issues or those requiring Tier II or Tier III support to
the appropriate teams.
Customer Service: Deliver courteous and helpful customer service to all
users, maintaining professionalism and empathy.
Qualifications:
Technical Aptitude and Attention to Detail: Ability to quickly learn and navigate software
applications and databases.
Effective Communication: Clear verbal and written communication skills to interact with
users of varying technical backgrounds.
Relevant Experience: 1 year of customer service, tech support or helpdesk experience
Salary : $19 - $20