Front Desk Supervisor

Location:

Our senior living community is seeking an experienced Communications Supervisor (Front Desk Supervisor) to oversee daily operations of our four front desk reception areas. This is a highly visible role that ensures the highest level of customer service to all residents, staff, and guests.

You will supervise a team of 25 front desk professionals and be responsible for interviewing, training, and development. You'll oversee daily operations of four reception areas, coordinate schedules for coverage, maintain staffing levels, and conduct employee evaluations with the support of the Customer Service and Communications Manager.

To be successful in this role requires strong leadership skills and ability to motivate others, excellent computer skills, exceptional verbal communication skills, schedule flexibility (days, nights, weekends, and holidays required), and a high standard of excellence.

Compensation: commensurate with experience $25-$30/ hour

What we offer

• A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
• 401k for all team members 18 and over with a company 3% match
• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
• 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices!
• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!
• Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones

What you will need

• Switchboard and receptionist experience required
• Supervisory experience required
• Excellent verbal communication skills
• Ability to effectively interact with all levels of staff and residents
• Strong multi-tasking abilities

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Brooksby Village is a beautiful 90-acre continuing care retirement community located in Peabody, Massachusetts, just minutes from Boston. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Brooksby Village helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.