Clinical Liaison- Arizona (3183)

This role serves as a primary representative of Brooks Rehabilitation within referring organizations, embodying the values of innovation, integrity, service, compassion, teamwork, accountability, and continuous learning. The Clinical Liaison will consistently demonstrate support for Brooks Rehabilitation's mission and vision by striving for excellence, contributing to team efforts, and showing respect and compassion for all contacts.

Key Responsibilities

• Establish and grow Brooks Rehabilitation's presence in the national market, with a strategic focus on the Southeastern US.
• Act as the primary contact for clinical services within these markets.
• Identify key decision-makers and build professional relationships, representing Brooks Rehabilitation to various referral sources, including physicians, hospital discharge planners/case managers, patients, and families.
• Analyze market data to segment and prioritize growth targets.
• Develop and implement short-term and long-term sales plans to meet or exceed annual volume goals.
• Create and execute strategic and tactical plans to build provider relationships, resulting in revenue growth and increased admissions to Brooks Rehabilitation.
• Demonstrate thorough understanding of Brooks Rehabilitation's programs and services, effectively communicating how they meet clients' needs.
• Leverage clinical expertise to develop key relationships, understanding client needs, and conveying Brooks Rehabilitation's value to prospective clients.
• Support the post-sale admission process, ensuring smooth conversion from referral to admission by assessing appropriateness and providing necessary clinical information.
• Maintain up-to-date knowledge of market dynamics, rehabilitation services, and post-acute care providers.
• Understand healthcare operations, legal guidelines, market analysis, and trends.
• Collaborate effectively with the National Payer, Global Patient Services (GPS), Admitting, and Clinical teams to support business goals.
• Engage in airline travel to meet specifically targeted patients and accounts.
• Attend 2-3 industry conferences annually.
• Conduct at least one quarterly System of Care presentation to key accounts.

Technical and Marketing Support

• Develop metrics to monitor implementation and quantify results related to volume growth.
• Use patient health information appropriately, adhering to HIPAA guidelines and company policies.
• Identify and address barriers to admissions, proposing solutions to improve access to Brooks Rehabilitation.
• Collaborate with the marketing team to develop key messages and collateral to achieve desired outcomes.

Qualifications:

• Licensed as a Registered Nurse, Physical Therapist, or Occupational Therapist in a state within the assigned territory/cluster (e.g., Southeastern US); BSN preferred for Registered Nurses.
• Minimum of 4 years of experience in a clinical setting dealing with catastrophic, complex medical, opioid, and pain-related claims.
• Proven track record in developing productive strategic relationships.
• Ability to influence operational-level customers and understand their business strategies.
• Proven sales experience, with effective presentation skills.
• Strong interpersonal skills, establishing relationships quickly, and viewed as a credible professional.
• Inspires trust and can influence the organization.
• Goal-oriented, with a sense of urgency and focus on high-value activities.
• Adaptable and able to work independently or as part of a team.
• Strong financial and analytical skills.
• Deep understanding of Brooks Rehabilitation programs and services.
• Excellent customer service skills.
• Self-directed, capable of working productively from a home office.
• Proficient with electronic communications, medical records, and standard office software.
• Valid driver's license, personal vehicle, and safe driving record required.