Senior Manager, Custodial Services

Job Title: Senior Manager, Custodial Services

Employment Status: Exempt

Department: Property Management

Reports To: VP, Facilities Management

Summary

The Brooklyn Navy Yard Development Corporation (BNYDC) is the not-for-profit corporation that serves as the real estate developer and property manager of the Yard on behalf of its owner, The City of New York (the “City”). BNYDC constantly strives to provide an environment in which businesses and careers can take root and grow.

The Senior Manager of Custodial Services is responsible for the upkeep of the Yard’s campus and buildings. They will oversee the custodial team and manage two supervisors.

Areas of Responsibility

Lead the Custodial Services team, managing two Supervisors and their laborer staff

Oversee janitorial operations for all common areas, restrooms, stairwells, etc., and outdoor maintenance such as landscaping

Create staffing plans to satisfy the scope of work while staying within budget

Manage the overall aesthetics of the buildings, exterior grounds, and perimeter streets

Execute a quality control program to inspect for cleanliness and sanitation

Manage inventory for materials and equipment, ensure proper maintenance of equipment

Develop and maintain asset management plans and training

Continue to improve upon training for staff and provide ongoing education as needed

Support tenants by understanding their needs, investigating, and resolving complaints

Contract with outside vendors, ensuring work is completed to specification

Coordinate necessary support for Yard-wide special events (upwards of 250 per year), executing event set-up and break-down

Prepare reports by collecting, analyzing, and summarizing data and trends

Interview, hire, onboard, and provide routine performance evaluations for staff

Keep abreast of new technologies, developments, and protocols for janitorial systems

Monitor weather and manage necessary operations including, but not limited to:

Winter operations

• Pre-storm treatments & salting
• Snow/slush plowing & removal
• Post storm maintenance / recovery
• Summer operations
• Heavy rain/flooding
• Hurricane winds
• Perform other job-related duties as assigned
  
  

The above duties and responsibilities are not intended to limit specific duties and responsibilities of this position. It is not intended to limit in any way the authority of supervisors to assign, direct and control the work of employees under their supervision.

Required Skills And Abilities

• Expertise in building maintenance including (but not limited to) equipment operation, restroom sanitation, office cleaning, hard floor & carpet care, chemical usage, etc.
• Familiarity with Auto CAD and the ability to read blueprints & floor plans
• Familiarity of Safety Data Sheets (SDS) and safety protocols
• Strong project management, planning, and organizational skills
• Strong leadership and interpersonal skills
• Ability to develop and meet budget goals
• Ability to develop and meet quality control goals
• Excellent oral and written communication skills
• Ability to establish and maintain relationships with tenants, contractors, staff, etc.
• Experience with Yardi Facilities Management preferred
• Proficiency in Microsoft Office
• Ability to lift/move heavy equipment (up to 50 pounds)
  
  

Qualifications

• High school diploma (or GED) required; Bachelors’ degree preferred
• 7 years of experience as a property manager, superintendent, janitorial manager, or similar field
• 5 years of management experience in a union environment
• Valid driver’s license required
• OSHA 10-hour certification required
• OSHA 30-hour and/or 511 preferred
• F58 certified (FSD) Fire Safety Director preferred
• F59 Emergency Action Plan Director preferred
• Must be able to work weekends and evenings as needed