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Customer Support Specialist
Riviera Hospitality Group | Coney Island, Brooklyn, NY
Full-Time | On-Site | $20–$25/hour
About the Role
Riviera Hospitality Group is looking for a Customer Support Specialist to join our team on-site in Coney Island, Brooklyn. This role is the first point of contact for the individuals and families we serve — including seniors, individuals experiencing homelessness, and Medicaid/SCN populations — so we need someone who's genuinely great on the phone, sharp on the details, and self-motivated to get things done right the first time.
What You'll Do
- Handle inbound and outbound calls with professionalism, patience, and a service-first attitude
- Accurately document client interactions, requests, and issues
- Track and follow up on open items to ensure nothing falls through the cracks
- Navigate multiple systems/portals to look up, update, and verify client information
- Escalate issues appropriately and know when to loop in a supervisor
- Maintain a high level of accuracy and attention to detail in all documentation
What We're Looking For
- Strong phone presence — clear communication, patience, and a calm, helpful tone
- Highly detail-oriented with strong organizational skills
- Self-starter who takes initiative and follows through
- Comfortable working on-site in our Coney Island, Brooklyn office
- Call center or customer service experience preferred, not required
- Spanish or Chinese fluency a plus
Schedule
Full-time, standard business hours
Compensation
$20–$25/hour, based on experience
Pay: $20.00 - $25.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Language:
- Spanish or Chinese (Preferred)
Ability to Commute:
- Brooklyn, NY 11224 (Required)
Work Location: In person
Salary : $20 - $25