Case Manager - Supportive Housing Cortelyou

Case Manager - Cortelyou Supportive Housing

Reports to: Assistance Director

Work Location: Flatbush, Brooklyn, NY

Hours: Full Time - Monday-Friday 9-5 with ability to work 12:00pm - 8:00pm one day per week as necessary

Rate: $45,000-$54,000 annualized

Cortelyou is a 46 unit supportive housing program located in Flatbush Brooklyn. The Program specially services young adults 18-25 years old with Serious and Persistent Mental Illness and have a chronic history of being unhoused. Most of the young adults living at Cortelyou are members of the LGBTQ community. The Program offers a safe environment and supportive services to help our young adults to move towards long term stability. This Program is under the NY/NY 15 population C agreement and funding is being provided through the Department of Health and Mental Hygiene.

Responsibilities

• Responsible for cultivating a safe and affirming living environment for formerly homeless, young adults, many living with a significant mental illness, and identifying as part of the LQBTQIA community.
• Provide consistent, high quality program service delivery to all clients populations in accordance with funder and regulatory requirements; best practices; BCS policies and Core Values; and Code of Conduct for Custodians of People with Special Needs. Serve as a role model to all stakeholders.
• Navigate all client services including but not limited to referrals for specialty care (i.e. medical, mental health, and substance abuse services, etc.), coordinating appointments, and/or any other processes needed to aid residents with achieving all goals identified in their Individualized Treatment Plan and increasing their level of self-efficacy
• Complete all required assessments and service plans in a timely manner
• Complete progress notes within 24 hours of individual sessions
• Meet with all clients assigned to caseload a minimum of once per week and/or as instructed by Program Director
• Ensure all clinical and administrative documents are completed accurately, timely and in accordance with program policies/procedures and DOHMH regulatory standards
• Provide crisis intervention services and complete all incident reports in accordance with DOHMH standards
• Work with residents in their homes, the local community, and program offices to elevate their overall daily living skills (i.e. apartment cleanliness, personal hygiene, laundry, meal planning/preparation, budgeting, entitlements, and navigating systems of care, etc.)
• Escort clients to appointments as instructed by Program Director (i.e. medical, psychiatric, Social Security Administration, Public Assistance, and Emergency Room, etc.)
• Collaborate with property management to address all client apartment needs and repairs
• Conduct apartment inspections (i.e. minimum monthly and/or as instructed by Program Director)
• Collaborate with MHANY management to assist clients with navigating all processes required to recertify apartment units (i.e. aid residents with providing current income documentation, complete recertification forms, etc.)
• Aid with coordinating resident move-ins and move-outs
• Participate in recreational events in the community to increase consumer socialization skills
• Attend all meetings, trainings, seminars, workshops, and case conferences as assigned and required
• Complete all other tasks as assigned by Program Director
  
  

Qualifications Required

• BSW or Bachelors in human services related field, with a minimum of two years of experience with homeless, at-risk, or system involved LGBTQIIA youth, experience serving youth living in supported housing.
• Members of the LGBTQIA community are strongly encouraged to apply
• Must have strong written and verbal communication skills.
• Ability to build relationships with in-house colleagues and external partners is paramount to their work,
• Must have strong organizational, time-management, and technical skills
• must have a propensity and willingness to learn, persevere, and think outside the box to help young people make progress toward their goals.
• Must undergo pre-employment screenings such as the Criminal Background Check required by OMH
  
  

The Relational Qualities Of a Successful Specialist Include

• Ability to work from a strength-based, trauma-informed, youth development lens;
• A love for working with young people;
• Ability to relate to young people, engage them in conversation, and provide support and encouragement;
• Ability to form collaborative, working relationships with parents/families, school and agency staff;
• Consistent and reliable;
• Ability to think outside the box and employ creative approaches;
• Values and promotes diversity;
• Carries a belief that change is possible;
• Able to maintain healthy boundaries;
• Able to remain calm during moments of tension and stress.
  
  

Technical & Professional Skills

• Ability to troubleshoot, advocate, and navigate obstacles where there is not always a clear-cut pathway;
• Open to learning how to use and interpret data to inform decision-making.
• Ability to collaborate in team settings and build relationships with external partners;
• Ability to use trauma-informed techniques;
• Knowledgeable about youth resources and services;
• Ability to navigate complex educational issues, be flexible, resourceful and work independently.
  
  

BCS is an Equal Opportunity Employer. Auxiliary aids and services are available upon request to individuals with disabilities