Assistant Cinema Manager

Brooklyn Academy of Music (BAM) is a multi-disciplinary arts center located in Brooklyn, New York. For more than 150 years, BAM has been the home for adventurous artists, audiences, and ideas—engaging both global and local communities. With world-renowned programming in theater, dance, music, opera, film, and much more, BAM showcases the work of emerging artists and innovative modern masters.

BAM is seeking an Assistant Cinema Manager! The ideal candidate will work closely with the Cinema Management Team, Projectionists, and Programmers to operate a busy and dynamic four-screen cinema in downtown Brooklyn. The Assistant Manager oversees the Floor Staff and handles all operations within the cinema, from box office and concession sales to customer service.

In addition, the Assistant Manager will maintain an innovative and quality operation of BAM’s Cinemas 365 days a year. Protect BAM’s brand by promoting BAM’s award-winning cinema programming, with a primary focus on BAM Film (the year-round repertory program), BAMcinemaFest (annual festival of American independent film), and ‘first run films’ (new release films) while meeting revenue and strategic goals. Expand awareness of cinema at BAM and cultivate film audiences by communicating the diversity of the services that BAM provides.

Essential Duties And Responsibilities

• Assistant Managers are expected to learn all facets of the position including, concession and box office operations, supervising Floor Staff, managing cash and credit card sales
• With assistance from the Cinema Management Team an Assistant Manager will be responsible for learning and administering the following duties:
• Learn point-of-sale (POS) system for the use at the cinema concession stand and ticket box office
• Be responsible for counting and logging all cash sales.
• Issue sales reports to film distributors
• Coordinate with other departments (Security, Custodial, Facilities, Membership, Special Events, etc.) to ensure that cinema operations are run efficiently and effectively
• Oversee and assist in the operations of Q&A’s and Special Events
• Train, and manage Floor Staff.
• Assist customers with ADA needs, both mobility-based as well as audio-visual
• Monitor and ensure proper food handling and health and safety issues
• Daily inspection of premises for Fire Safety and other issues 
• Assisting in customer incidents (refunds, interrupted screenings, etc.)
• Building film schedules, promos and special codes in Tessitura
• Manage Concession operation including but not limited to; purchasing, marketing and display of merchandise.
• Communicate clearly and effectively to customers questions on, directions, programming, local suggestions
• Ensure that cinemas comply with all health and safety standards
• Report to work promptly
• Display a welcoming, professional and upbeat appearance
• Daily upkeep of the Cinema space during operations. (Cinemas, workspace, lobby)
• Work within a team environment and take direction from Cinema Management Team
• When closing, staying onsite until all customers have left