Technical Inside Sales

Technical Inside Sales

Brookhaven Instruments Corporation

Nashua, New Hampshire | Onsite

Brookhaven Instruments is seeking a Technical Sales Associate with a strong scientific or technical background to help customers understand and select our analytical instruments. This opportunity is well suited to someone with laboratory, scientific instrumentation, applications, technical support, or technical sales experience who enjoys explaining technical concepts and working directly with customers.

Brookhaven designs and manufactures instruments used to measure particle size, zeta potential, and molecular weight. Our customers use these technologies in research, development, process control, and quality control.

Reporting to the Sales Manager, you will combine technical product knowledge with customer relationship management and sales support. You will learn customers’ applications, explain product capabilities, prepare quotations, and follow opportunities through the sales process. You will work closely with technical sales and applications colleagues on more complex requirements.

This position is onsite in Nashua, New Hampshire.

Key Responsibilities

• Speak with customers to understand their applications, measurement needs, and purchasing requirements.

• Explain instrument capabilities, applications, and product differences clearly to scientific and technical audiences.

• Develop a strong understanding of Brookhaven’s products and the measurement principles behind them.

• Respond to incoming sales inquiries by phone, email, website, and CRM.

• Work with sales and applications colleagues to identify appropriate solutions and address technical questions.

• Prepare accurate quotations and support order processing in collaboration with the Sales Manager.

• Follow up on inquiries and open quotations to advance opportunities and achieve assigned sales objectives.

• Maintain accurate CRM records, including customer contacts, application details, opportunities, and communication history.

• Support sales pipeline management and forecasting.

• Build ongoing customer relationships and identify additional instrument, service, and maintenance opportunities.

• Coordinate with internal teams to resolve customer issues and support timely payment of outstanding invoices.

Required Qualifications

• A strong technical foundation developed through relevant experience in a laboratory, scientific instrumentation, applications, technical support, or technical sales environment.

• Experience using, supporting, or selling scientific instruments, analytical equipment, or related technical products.

• Ability to understand scientific applications and explain technical information clearly to customers.

• Strong verbal and written communication skills and a customer focused approach.

• Strong organization, attention to detail, and follow through.

• Proficiency with CRM systems, or experience maintaining accurate technical or customer records and the ability to learn a CRM platform.

• Associate’s degree or higher.

• Ability to work onsite in Nashua, New Hampshire.

Preferred Qualifications

• A bachelor’s degree or higher in chemistry, biochemistry, physics, engineering, materials science, biology, or another relevant STEM discipline is strongly preferred.

• Practical laboratory experience using analytical instruments or interpreting measurement results.

• Familiarity with particle characterization, light scattering, particle size analysis, zeta potential, or molecular weight measurement.

• Experience communicating with scientists, researchers, laboratory managers, or technical purchasing teams.

• Inside sales, technical sales, or customer applications experience, including quotations and opportunity follow up.

• Familiarity with Acumatica or Shopify.

• Spanish language proficiency.

Candidates moving from a laboratory, applications, or technical support role into sales are encouraged to apply.

About Brookhaven Instruments

Brookhaven Instruments Corporation designs, manufactures, and sells scientific and analytical instruments worldwide. Its instruments use light scattering to characterize materials, including measurements of particle size, zeta potential, and molecular weight. Part of Nova Ventures Group’s Nova Instruments portfolio, Brookhaven works with customers to understand their requirements and provide solutions for their applications.