What are the responsibilities and job description for the Product Support Specialist position at Brookfield Properties?
Location
Key Tower - 127 Public Square
Business
We know that a “one-size-fits-all” approach doesn’t work when it comes to residential living. That’s why, at Brookfield Properties, our portfolio features a wide range of options for any stage of life. And though our properties may be diverse, one thing is universal: all offer the unparalleled quality, service, and support our residents deserve.
If you’re ready to be a part of our team, we encourage you to apply.
Job Description
Position Summary
The Product Support Specialist for Brookfield Properties provides day-to-day operational and technical support for property management and resident-facing technology platforms. This role is responsible for troubleshooting system issues, resolving support requests, documenting solutions, and coordinating with Product, Engineering, and Operations teams to ensure reliable system performance and positive user experiences.
The Product Support Specialist acts as the first line of technical product support for internal teams, property teams, and residents. This position plays a key role in identifying product issues, escalating defects, improving documentation, and supporting product adoption across the organization.\
Job Function #1: Ticket Triage & Issue Resolution (40%)
This position requires an Undergraduate (Bachelor) Degree in Computer Science, Engineering, or related field
5-7 Years of relative work experience could offset the minimum educational requirements
Experience
Commensurate with Experience
$ 57,900 - 81,165 annually
Great Incentives!
About
Brookfield Properties cares about the well-being and work-life balance of our valued associates! To show how much we care, we offer awesome incentives that include:
Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace
We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.
#BPMF
Key Tower - 127 Public Square
Business
We know that a “one-size-fits-all” approach doesn’t work when it comes to residential living. That’s why, at Brookfield Properties, our portfolio features a wide range of options for any stage of life. And though our properties may be diverse, one thing is universal: all offer the unparalleled quality, service, and support our residents deserve.
If you’re ready to be a part of our team, we encourage you to apply.
Job Description
Position Summary
The Product Support Specialist for Brookfield Properties provides day-to-day operational and technical support for property management and resident-facing technology platforms. This role is responsible for troubleshooting system issues, resolving support requests, documenting solutions, and coordinating with Product, Engineering, and Operations teams to ensure reliable system performance and positive user experiences.
The Product Support Specialist acts as the first line of technical product support for internal teams, property teams, and residents. This position plays a key role in identifying product issues, escalating defects, improving documentation, and supporting product adoption across the organization.\
Job Function #1: Ticket Triage & Issue Resolution (40%)
- Triage, investigate, and resolve product support tickets across all channels (ticketing system, email, phone, Teams)
- Diagnose and troubleshoot technical issues across property management platforms
- Reproduce issues and collect logs, screenshots, and replication steps
- Classify severity, impact, and priority to ensure timely resolution
- Escalate defects to Product and Engineering teams
- Track bug lifecycle and validate fixes
- Partner with internal teams to ensure timely resolution of complex issues
- Provide feedback to improve product functionality and stability
- Provide first-line configuration and onboarding support for property teams and residents
- Communicate status updates, workarounds, and timelines to stakeholders
- Deliver high-quality customer service in a fast-paced environment
- Manage multiple requests while maintaining responsiveness
- Maintain and update knowledge base articles, runbooks, and FAQs
- Document recurring issues and solutions
- Support creation of internal documentation and troubleshooting guides
- Participate in product release validation and post-release monitoring
- Identify regressions or system issues after deployments
- Assist with training materials, quick reference guides, and enablement sessions
- Please answer the questions below regarding the financial responsibility of this position
This position requires an Undergraduate (Bachelor) Degree in Computer Science, Engineering, or related field
5-7 Years of relative work experience could offset the minimum educational requirements
Experience
- 3-4 Years: Product or Application Support required
- 1-2 Years: Property Management Technology Support i.e. Yardi Site Support, Salesforce, MRI, or similar platforms preferred
- 1-2 Years: Technology Support and Customer Service preferred
- 1-2 Years: Telephony Management preferred
Commensurate with Experience
$ 57,900 - 81,165 annually
Great Incentives!
About
Brookfield Properties cares about the well-being and work-life balance of our valued associates! To show how much we care, we offer awesome incentives that include:
- Full benefits package
- Generous paid time off
- 401(k) with company match
- Growth and advancement opportunities
Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace
We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.
#BPMF
Salary : $57,900 - $81,165