Account Specialist

At Brooke Credentialing & Consulting, LLC we pride ourselves on offering a full suite of billing service for our clinical practice partners. We are a certified professional billing agent that offers full revenue cycle services to include credentialing, coding, medical billing, payment processing and posting, consulting, education, and overall practice management solutions. As a professional with Brooke Credentialing & Consulting, your direct efforts will help our clinic partners better serve their patients in a manner that allows them to feel respected, valued, and prioritized. As a staff member, you will be a part of an incredible team that is devoted to a higher quality of care and celebrating wins together. We are seeking: a hard-working and self-motivated individual who are excellent at multitasking to join our team.

About Brooke Credentialing, Claims, & Coding, LLC

The BCC team is a team who strives to help physical and mental health practices manage the admin work so they can refocus on patient care. From billing and credentialing to coding, we support care providers across the US. Our practice offers a welcoming, inclusive environment for all. With a team of skilled professionals, we combine evidence-based practices with holistic approaches to address the whole clinic, not just billing. With each client we sign we can see the dramatic and lasting impact we have on the community around us!

About the Role

The Account Specialist is a key member of The BCC administrative and revenue cycle team. This position ensures accurate, timely, and compliant billing processes across outpatient behavioral health services. The role involves insurance verification, claims submission, payment posting, and denial management.

This role does not require hands-on experience with outpatient behavioral health billing. We are looking for a dedicated individual who is looking to learn, strengthen, and evolve their current understanding of the Revenue Cycle Management Process. This is an entry level position with amble room for growth.

This role is perfect for someone who thrives on detail, enjoys problem-solving, and wants their administrative skills to directly improve access to mental health care.

What You’ll Do

Billing & Insurance Processing

• Verify patient insurance eligibility and behavioral health benefits.
• Ensure claims are prepared, submitted, and tracked accurately to support timely reimbursement.
• Review, correct, and re-submit denied claims.
• Post payments, reconcile accounts, and resolve discrepancies.
• Support coding accuracy by reviewing provider documentation.

Patient Billing Support

• Answer billing and insurance questions with empathy and professionalism.
• Generate patient statements and follow up on balances.
• Uphold strict HIPAA compliance in all billing and financial communications.

Documentation & Reporting

• Maintain billing records and reports within the EHR and practice management systems.
• Stay updated on payer rules, behavioral health billing policies, and state/federal regulations.
• Prepare billing and financial performance reports for leadership review.
• Collaborate with administrative and clinical staff to ensure complete and accurate billing documentation.

Team & Culture

• Participate in staff meetings, training, and compliance reviews.
• Contribute to a respectful, inclusive, and collaborative culture.
• Support continuous improvement of billing workflows and procedures.

What We’re Looking For

• Excellent attention to detail, organizational, and problem-solving skills.
• Effective communication skills for working with patients, payers, and internal teams.
• Proficiency in EHR systems, billing software, and digital communication platforms.
• Ability to maintain confidentiality and professionalism in all interactions.

Required

• Candidate must be 21 years or older to comply with HIPAA standards and requirements

Nice to Haves

• Documented experience in outpatient behavioral health billing, including commercial insurance, Medicare, and Medicaid payers.
• Working knowledge of HIPAA, insurance verification, and claims processes.
• Experience with EHR or practice management systems
• Advanced, demonstrated experience with behavioral health revenue cycle management.
• Professional certification such as CPB (Certified Professional Biller), CPC (Certified Professional Coder), or CMRS (Certified Medical Reimbursement Specialist).

Work Environment

• Being able to work in office is a requirement.
• Frequent computer use; occasional lifting up to 15 lbs.

Benefits Include:

• Colorado Sick Leave
• Flexible Schedule
• Position is currently part-time but may increase to full-time as company needs grow.

Equal Opportunity Employer

At BCC, we are committed to fostering an inclusive, respectful, and supportive workplace where all team members feel valued and empowered to succeed. We celebrate diversity and are proud to be an Equal Opportunity Employer.

We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, military or veteran status, or any other legal protected characteristic. All employment decisions are based on qualifications, merit, performance, and organizational needs.

We believe that diverse perspectives strengthen our ability to provide the highest quality care and enhance the experience of both our patients and our team. We are dedicated to creating a work environment where everyone is treated with dignity and respect.