Resident Services Assistant

Job Description

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity

Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You’ll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.

Part And Full Time Benefits Eligibility

• Medical, Dental, Vision insurance
• 401(k)
• Associate assistance program
• Employee discounts
• Referral program
• Early access to earned wages for hourly associates (outside of CA)
• Optional voluntary benefits including ID theft protection and pet insurance
  
  

Full Time Only Benefits Eligibility

• Paid Time Off
• Paid holidays
• Company provided life insurance
• Adoption benefit
• Disability (short and long term)
• Flexible Spending Accounts
• Health Savings Account
• Optional life and dependent life insurance
• Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
• Tuition reimbursement
  
  

Base pay in range will be determined by applicant’s skills and experience. Role is also eligible for team based bonus opportunities. Temporary associates are not benefits eligible but may participate in the company’s 401(k) program.

Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.

The application window is anticipated to close within 30 days of the date of the posting.

Responsibilities

Responsible for overseeing the healthcare management of residents of the community. This person will also provide leadership in the handling of residents' concerns and/or complaints.

• Handles resident complaints in a timely manner with diplomacy and efficiency, sometimes facilitating the work of other departments in resolutions.
• Works closely with staff to coordinate programs for first-aid respondents.
• Provides quality control at the community.
• Follows the status of residents in their level of care.
• Facilitates resident transitions, communicating with the resident and family members or other appointed designees.
• Keeps accurate records of the status of residents pertaining to healthcare and costs in the Healthcare Utilization Report,
• Assigns resident storage and parking.
• Executes necessary documents upon release of condo/apartment.
• Works with interior designer when appropriate to replace capital redecorating items.
• Conducts bi-weekly healthcare meetings to discuss the concerns of the Healthcare Committee and the health status of residents.
• Responds to the Resident Surveys in a timely manner. Views negative responses as an opportunity to establish a relationship with the resident and works with him/her to find a positive outcome to his/her concern(s).
  
  

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Qualifications

Education and Experience

High school diploma or General Education Degree (GED) is required. Must have worked a minimum of one to two years with seniors and have business experience with financial responsibility.

Certifications, Licenses, And Other Special Requirements

None

Management/Decision Making

Makes standard and routine decisions based on detailed guidelines with little independent judgment. Problems are generally solved with clear, detailed guidelines or by reporting them to a supervisor.

Knowledge And Skills

Has a basic level of a skill and can follow written or verbal instructions. Has basic technical skills to complete a few repetitive and well-defined duties. Has a basic knowledge of the organization in order to answer basic questions. Public speaking, computer, good telephone skills, diplomacy, and counseling (for residents and families).

Physical Demands and Working Conditions

• Standing
• Requires interaction with co-workers, residents or vendors
• Walking
• Sitting
• Use hands and fingers to handle or feel
• On-Call on an as needed basis
• Reach with hands and arms
• Stoop, kneel, crouch, or crawl
• Talk or hear
• Ability to lift: Up to 25 pounds
• Vision
  
  

Brookdale is an equal opportunity employer and a drug-free workplace.

About Us

Brookdale is a Great Place to Be:

• Gracious hospitality and neighborliness for our residents and families.
• Home-like feel and all-around comfort for residents and visiting family members.
• Entertaining events and gatherings so our residents can find connections in groups and 1:1 settings.
• Industry leader in clinical care.
• Nationwide company with over 675 communities, offering many opportunities to grown and learn as a sales professional.
• Extensive corporate support including a robust training program.