Director of Clinical Quality and Informatics

Job Description

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity

Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You’ll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.

Part And Full Time Benefits Eligibility

• Medical, Dental, Vision insurance
• 401(k)
• Associate assistance program
• Employee discounts
• Referral program
• Early access to earned wages for hourly associates (outside of CA)
• Optional voluntary benefits including ID theft protection and pet insurance
  
  

Full Time Only Benefits Eligibility

• Paid Time Off
• Paid holidays
• Company provided life insurance
• Adoption benefit
• Disability (short and long term)
• Flexible Spending Accounts
• Health Savings Account
• Optional life and dependent life insurance
• Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
• Tuition reimbursement
  
  

Base pay in range will be determined by applicant’s skills and experience. Full-time associates in role are also eligible for an annual bonus incentive. Temporary associates are not benefits eligible but may participate in the company’s 401(k) program.

Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.

The application window is anticipated to close within 30 days of the date of the posting.

Responsibilities

Responsible for managing clinical quality by leading the integration of clinical system workflows with healthcare technology to improve patient outcomes, enhance quality of care, and support compliance with regulatory standards. Provides strategic vision for clinical system workflows, directs all aspects of design and implementation, and recommends processes or procedures for enhancements, additions, and modifications to existing systems. This position monitors, analyzes, and enhances quality initiatives to drive continuous improvement in clinical performance and resident safety.

• Directs quality improvement initiatives by analyzing clinical data and quality metrics, identifying trends, and recommending strategies for improvement.
• Serves as a liaison between clinical staff, IT teams, and leadership to optimize the company’s electronic health record (EHR) functionality and provide technical support, diagnosis of application errors, and troubleshooting with system issues.
• Assesses business opportunities and creates strategies to advance clinical initiatives; recognizes opportunities for efficiencies with community clinical practices and/or clinical technology and investments; Supports implementation across multiple markets and communities including portfolio changes from acquisitions and divestitures
• Actively participates in company committees or task forces related to clinical operations, quality improvement, and patient safety, providing expertise and guidance. Provides routine status updates to stakeholders and escalates critical issues appropriately.
• Collaborates with leadership to monitor financial performance within the existing clinical budget, and identify areas for cost containment or revenue enhancement.
• Serves as business process owner for clinical applications, assisting in the development, testing, and implementation of new clinical technologies, ensuring they align with best practices and compliance standards, as well as configuration and access provisioning process for users of clinical applications.
• Provides education and facilitates training to nursing/clinical staff on clinical systems and secure use of programs and equipment.
• Maintains knowledge of industry standards and advancing technology to improve the functionality of clinical systems for effective resident care. Reviews and informs clinical stakeholders of impacts to clinical workflow.
• Ensures compliance with HIPAA security rules and SOX regulations.
• Collaborates with procurement team on PointClickCare (PCC) contracting and invoicing needs; manages monthly PCC invoice review, general ledger coding, and submission for approval.
• Serves as Clinical representative with vendors and liaison with procurement team. Facilitates communication between vendors and regional/community associates. Participates in business reviews as needed. Evaluates vendor proposals for purchases of hardware, software, and technical services to ensure adherence to technical specifications.
• Manages and monitors annual community vaccination program. Develops and coordinates field communication and monitors vaccination performance and key participation metrics.
  
  

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Qualifications

Minimum Requirements

• Bachelor’s degree in Nursing required. (Master degree preferred)
• Minimum 7 years of clinical nursing experience with at least 2 years in informatics, quality improvement, or related field, and at least 1 year clinical management experience in a senior living / long term care setting.
• Knowledge of quality improvement methodologies
  
  

Certifications, Licenses, And Other Special Requirements

Current and unrestricted RN license in the relevant jurisdiction. Certification in Informatics Nursing (RN-BC) or Certified Professional in Healthcare Quality (CPHQ) preferred. QAPI (Quality Assurance and Performance Improvement). 1 year clinical management experience as a nurse in a senior living / long term care setting.

Management/Decision Making

Uses independent judgment to establish procedures and overall strategic direction that may affect a community, multiple communities, industry sectors and/or functional disciplines. Solves the most complex problems that require understanding and evaluation of impacts on the organization.

Knowledge And Skills

Possesses extensive knowledge of a professional discipline and maintains extensive theoretical business and industry knowledge. Provides overall leadership and direction to the business at the regional or divisional level. Possesses a strong focus on superior customer relationship skills, critical thinking, and strong organizational skills. Maintains knowledge of current regulations and technologies related to data management functions. Knows when and where to involve other business units into the project or decision as needed, use critical thinking skills.

Physical Demands and Working Conditions

• Standing
• Walking
• Sitting
• Use hands and fingers to handle or feel
• Reach with hands and arms
• Stoop, kneel, crouch, or crawl
• Talk or hear
• Ability to lift: Up to 25 pounds
• Vision
• Requires interaction with co-workers, residents or vendors
• Occasional weekend, evening or night work if needed to ensure shift coverage
• On-Call on an as needed basis
• Requires travel: Occasionally
  
  

Brookdale is an equal opportunity employer and a drug-free workplace.

About Us

Brookdale is a Great Place to Be:

• Gracious hospitality and neighborliness for our residents and families.
• Home-like feel and all-around comfort for residents and visiting family members.
• Entertaining events and gatherings so our residents can find connections in groups and 1:1 settings.
• Industry leader in clinical care.
• Nationwide company with 589 communities as of November 30, 2025, offering many opportunities to grow and learn as a sales professional.
• Extensive corporate support including a robust training program.