Patient Experience Manager

Brookdale
At Brookdale, you will have the opportunity to work closely within a team of professionals consisting of substance use experts, all dedicated to promoting lasting health and healing. Clinical supervision and guidance are provided on total client care and therapeutic milieu management, as well as career growth and personal development oversight. You will develop an individualized growth plan which will help you develop your professional skills and career objectives.
If you are looking for an organization that thrives on growth, celebrates diversity of thought, and rewards passionate execution, you’ve come to the right place. Because we put clients first, it is our honor to support and reward those who serve them.

We are dedicated to empowering our employees with their professional and personal development by providing:
401(k)
Healthcare benefits
Vacation and sick days
Employee referral program
Employee discounts to various stores, amusement parks, events, etc.
Continuing education (CE) programs and training
Weekly training opportunities
Advancement opportunities within the organization

Position Summary:
Responsible for providing comprehensive Patient Experience Manager services to patients in conjunction with clinical counselors and clinical team.

Essential Job Functions:

• Works with patients to develop individualized case management plans.
• Continually monitor and evaluate each patient’s progress through their case management plan and develop corrective action revisions to the plan as needed.
• Maintain accurate documentation of service objectives and outcomes as well as other services in accordance with Federal, State, and County guidelines.
• Assist patients in obtaining necessary resources to achieve case management goals.
• Maintain patient related KIPU data, including case notes.
• Prepare case management related reports including but not limited to outcomes and successes.
• Conducts crisis intervention as needed.
• Communicates and works effectively with a team, consults with the multi-disciplinary team, patient, and referent (consistent with CFR 42 and CFR 45) to address clinical issues both verbally and in writing related to the individualized treatment plan, continuing care, including types of care, level of care.

This is a full-time position that will work Tuesday to Saturday 8am to 4pm.

Knowledge, Education & Experience:

• Master’s degree or higher, in chemical dependency or related field, with a practicum in health or human services agency, preferably within a drug and alcohol setting OR
• Bachelor's Degree with a major in chemical dependency or related field, with a one (1) year of clinical experience in health or human services agency, preferably in a drug and alcohol setting OR
• Associate degree with major in chemical dependency or related field and two (2) years of clinical experience in health or human services agency, preferably in a drug and alcohol setting OR
• Combination of education or business experience OR
• Knowledge of addiction/recovery processes along with related resources.
• Exhibits capacity for developing a therapeutic relationship with patients and their family members.
• Demonstrates familiarity and experience with “core case management functions"'.
• Has knowledge of, and experience in, the facilitation of group process, as well as individual counseling sessions.
• Demonstrates knowledge of patient behavior management techniques.
• Demonstrates an understanding of basic computer skills and a willingness to utilize an electronic medical record (EMR).

Discovery Behavioral Health seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives, experiences, and strives to hire and retain a diverse workforce.
We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin.