What are the responsibilities and job description for the Receptionist / Client Service Representative position at Brook-Falls Veterinary Hospital & Exotic Care/Luxury Pet Resort & Doggy Daycare?
Our Client Service Representatives (CSR) are our clients' first impression of our hospital and resort. Our team strives to provide an outstanding visit experience for every client, every visit. As a highly valued CSR with Brook-Falls, you will politely welcome our clients and assist them with their requests for general information, appointments and/or reservations. The CSR helps prepare the clinical team by transferring any important information regarding the clients/pet needs and expectations, by helping the client complete any necessary paperwork, and by collecting any medical records as needed. Due to high call volume, our CSRs must have the ability to simultaneously have a phone conversation while accurately notating medical records. This role is fast-paced and requires multitasking in a team environment.
Daily Duties
Greets/welcomes clients, as they enter our facility
Answers incoming phone calls
Independently answers questions for potential clients
Reviews the client’s procedures and services upon check out
Performs limited cleaning/maintenance duties, related to the client experience, as assigned
Performs various tasks related to client retention as assigned.
COVID-19 Precaution(s):
- Personal protective equipment provided
- Sanitizing, disinfecting, or cleaning procedures in place
Work Remotely
- No
Job Type: Full-time
Pay: $16.00 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $16 - $21