Retail Store Manager

Do you love artisan jewelry? Bronwen Jewelry handcrafts beautiful and durable jewelry for active & adventurous lifestyles. We have been in business for 17 years and are currently looking for someone to take the helm of managing our lovely downtown retail boutique. Please submit both letter of interest and resume.

What We Offer:

• An opportunity to immerse yourself in an environment of gemstones, gifts and special artisan treasures from around the globe.
• An upbeat, energetic and professional all female crew. We are down to earth and consider ourselves to be highly efficient and realistic workers. The culture in our workspace is one of mutual trust and respect, mandatory humor and generally having fun while working hard. We have a strict zero drama policy.
• Room to grow within our small company. We understand sometimes it is the right person, wrong position and are looking for a very specific type of person to join our team.
• The opportunity to learn new skills
• Travel opportunities
• Flexible scheduling and a great deal of autonomy.
• Incredible discounts on beautiful products
• Paid Time Off
• Health Insurance
• 401k plan with 3% matching

Responsibility Overview:

• Support the overall vision for the brand and works closely with CEO and leadership team to create strategy to execute that vision in the retail store.
• Assume chief responsibility for all retail store related activity.
• Provide leadership and support to entire retail team to ensure that daily retail functions are in sync and working to achieve the company goals and values.
• Understand all the moving parts of retail operations of the business and is the primary coordinator and communicator between retail staff and admin staff.
• Regularly review retail procedures and policies and periodically restructures them to overcome company challenges.
• Demonstrate professional, proactive and compassionate role-modeling behavior for all retail staff.

Operations of Retail Store

• Plan and implement store sale strategies to achieve overall sales goals.
• Forecast sales and projections at the retail store and articulate to staff to incentivize sales goals.
• Participate in regular check-in meetings with Bronwen and the leadership team on the overall health and wellness of the retail shop.
• Communicate any issues that come up and need assistance in a timely manner.
• Plans, participates in, tracks, reports results and oversees 2x /year full in-person inventory of retail merchandise.
• Collaborate with the marketing team, and keep in the loop about sales and promotions to be articulated through social media, web, print, email.
• Plan, organize and staff store events such as Art Walk, Special Sales and hosted community events including provisioning refreshments.
• Works with Product Development Team to create reports utilizing customer feedback, sales data, and viability of production to develop products that are successful and profitable.
• Attend leadership team meetings.
• Plan, schedule, and lead monthly meeting retail meetings.
• Merchandise the retail shop and keep the floor looking fresh and clean.
• Plan and orchestrate one store deep clean and reset once per quarter.
• Merchandise the window on a need-to-be-done basis.
• Maintain and update the retail store handbook so it is tidy, organized and effective.
• Manage and regularly check in on google business to keep hours up to date.
• Create new systems and procedures when current systems are out of date or no longer working.

Staff Management

• Create monthly retail schedules and communicate schedules effectively to each retail team member.
• Plan, organize and works high traffic selling events, sales and weekends (WLW, SBS, Xmas, First Fridays, Summer Festivals etc).
• Attend to time off requests and adhere to time off requests policies.
• Manage the cleaning schedule and incentivize staff to stay on track with the upkeep of cleaning at the shop to ensure store is always clean, organized and well stocked.
• Manage employee hours worked and forecast hiring based on expected needs.
• Post job listings, manage candidates, schedule interviews and hire new employees as needed and approved by CEO.
• Maintain a training manual and train new employees to high standards.

Managing Inventory

• Plan, supervise and participate in taking retail store inventory 2 x year and provides the report to CEO.
• Receive new inventory - keep updated with the and create product listing in Shopify to reflect accurate cost and pricing.
• Manage inventory between online and retail shop.
• Work with production team to complete retail store replenishment orders using reports.
• Conduct regular inventory quick counts to reconcile inventory levels in shopify.

Buying

• Ensure all display items/office supplies/cleaning supplies get ordered for the store in timely manner.
• Assist with buying for the retail shop.
• Keep an eye on inventory, trends, best sellers.
• Work closely with CEO to maintain healthy inventory levels and budgets that reflect products with good turns, visual appeal, pricing and values that positively align with the brand
• Attend the Tucson Gem show in February annually and act as spokesperson for retail on what products have strong turns.
• Work closely with CEO to plan and edit merchandise assortment.
• Act as primary contact for vendors - order and reorder products through Faire and directly with vendors.

What We're Looking For:

• Retail experience, especially in boutique settings with artisanal goods.
• Availability to work weekends, and some weekdays. We are looking for someone to be available 4-5 Days a week.
• Strong communication skills and ability to create trusting and authentic relationships.
• Chipper and friendly attitude, must genuinely love connecting with new people.
• Stellar communication skills and a knack for building genuine connections.
• Attention to detail.
• Ability to multitask and retain knowledge about products
• Familiarity with Shopify POS is a bonus, but not a deal-breaker.
• Physically capable of climbing stepladder to access high shelf products
• Our downtown store is open 6 or 7 days/week depending upon season and our hours are between 10am - 6pm also depending upon season

Job Type: Full-time

Pay: From $23.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan