What are the responsibilities and job description for the Service Manager position at Broken Blade Mower Parts?
Company Overview
Broken Blade Mower Parts is a growing Christian-based small engine repair and parts shop located in Port Charlotte, FL. We pride ourselves on providing high-quality service and expertise to our customers, ensuring their equipment runs smoothly and efficiently.
Summary
As a Service Manager at Broken Blade Mower Parts, you will oversee the service department, ensuring exceptional customer experiences while managing repairs and maintenance for small engines. Your leadership will be key in maintaining our reputation for quality service in the community.
Responsibilities
- Manage daily operations of the service department to ensure efficiency and productivity.
- Manage parts distribution for each job daily
- Interact with customers as the main contact for equipment pickup (you will pull equipment and oversee QC at time of pickup).
- Oversee the scheduling of repairs and maintenance services.
- Maintain accurate records of services performed and inventory management.
- Ensure compliance with safety regulations and company policies.
- Develop strategies to improve customer satisfaction and service performance.
- Prepare the service schedules daily
- Prep units for technicians by removing all debris from equipment prior to putting on lift
Requirements
- Proven experience as a Service Manager or similar role in the small engine industry.
- Strong mechanical knowledge with hands-on experience in engine repair would be a plus
- Excellent customer service skills with the ability to communicate effectively.
- Leadership skills to manage a team of technicians efficiently.
- Ability to multitask and prioritize in a fast-paced environment.
- Computers skills are a must
- Must be able to drive lawn equipment
- Forklift experience is a plus
If you're ready to lead a growing team and make an impact in the small engine repair industry, we invite you to apply today at Broken Blade Mower Parts!
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
Shift:
- 8 hour shift
Work Days:
- Weekends as needed
Work Location: In person
Salary : $18 - $25