Operations Support Coordinator

The Operations Support Coordinator plays a key role in ensuring the smooth execution of operations at the Broken Arrow Chamber of Commerce (BACC). This role has a strong focus on event logistics, member services, and administrative coordination, supporting the BACC’s mission by managing behind-the-scenes details that keep events, programs, and daily operations running efficiently. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced, event-driven environment. 

Key Responsibilities 

Event & Program Support 

• Assist with planning, coordination, and execution of BACC events, meetings, and programs 

• Coordinate logistics including, but not limited to, venue setup, catering, AV needs, vendor communications, registration management, and volunteer coordination 

• Serve as on-site liaison, under the direction of the Events Manager during events, ensuring smooth operations and exceptional attendee experiences 

• Conduct post-event follow-ups including attendee surveys, thank-you correspondence, and data entry 

Administrative & Operational Support 

• Provide general administrative support to BACC leadership 

• Assist with invoicing, expense tracking, and other routine financial processes, as needed 

• Support internal workflows, office organization, and technology setup for meetings or events 

• Compile data on event attendance, membership activity, and operational metrics for regular reporting to leadership 

Other Duties as Assigned 

Qualifications 

• Exceptional organizational skills with the ability to manage multiple priorities and deadlines 

• Excellent verbal and written communication skills 

• High level of professionalism, discretion, and integrity 

• Proficiency in Microsoft Windows and Microsoft Office Suite 

• Proven ability to quickly learn new software, including CRMs and project management tools 

Personal Attributes 

• Proactive and resourceful with strong attention to detail 

• Highly motivated, service-oriented, self-starter with a strong sense of ownership and high degree of flexibility 

• Simultaneously able to work independently with minimal supervision and as a team player who values collaboration and continuous improvement 

• Calm and professional under pressure 

• Ability to anticipate needs of members 

Experience Level and Education 

• Associate or bachelor’s degree in business administration, communications, event management, or related field preferred 

• Equivalent combination of education and relevant experience considered 

Physical and Mental Requirements 

• The BACC is committed to continuous personal growth and development, including tactical skills and transformational soft skills. Success in this position requires proficiency in EI (emotional intelligence) skills: Teamwork and collaboration, organizational awareness, relationship building, empathy, self-awareness, self-regulation, adaptability, transparency, self-initiative, and demonstrated ability to work effectively under pressure while meeting deadlines. 

• Frequent verbal communication is required in this job. 

• Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 

• Must possess sight/hearing senses to adequately perform functions of job 

• Must be able to stand and move intermittently throughout workday 

• May be required to sit, stand, walk or drive for long periods of time 

• May be required to lift up to twenty-five (25) pounds 

• Must be able to assist with night or weekend events 

• Must possess a valid driver’s license 

Working Conditions and Environmental Exposures 

• Work is regularly performed both in a climate-controlled office setting and at various member business locations throughout the community. 

• Member environments may include offices, retail settings, industrial sites, and manufacturing facilities. 

• Noise levels and environmental conditions will vary depending on location. 

• No environmental hazards are encountered in performance of normal job duties. 

• This role requires frequent local travel and the ability to adapt to multiple types of workspaces. 

• This position may require occasional travel within and outside the State of Oklahoma by car and/or airplane. 

• Extended periods of sitting, standing, walking, and driving may be necessary. 

Hourly Pay and Benefits 

• Half-time hourly position: pay may be based on experience 

• Benefits are not available to employees who work an average of fewer than 30 hours per week. As a half-time position, this role is not available for benefits.