Senior Community Manager

Position Overview & Purpose

The Senior Community Manager is a key site leader responsible for driving operational performance, resident satisfaction, team effectiveness, and financial results within a Class A multifamily community. This role partners closely with regional leadership and onsite teams to deliver high-quality resident experience, protect and enhance asset value, and ensure the property operates with efficiency, accountability, and strong market competitiveness. This role requires a leader who is comfortable operating in a fast paced, high accountability environment with elevated resident expectations. The ideal candidate is a proactive, service-oriented leader who combines sound business judgment with a hands-on approach to property operations, team development, and customer experience.

Essential Duties & Responsibilities

• Business & Asset Management
• Lead execution of the property business plan, operating priorities, and annual goals in alignment with company standards and ownership objectives.
• Monitor performance metrics, analyze operational and financial trends, and provide timely, accurate reporting to support informed decision-making.
• Maintain strong cross-functional communication with regional leadership, ownership partners, and accounting stakeholders.
• Financial Leadership
• Manage revenue, expenses, and controllable costs to achieve or exceed NOI goals and overall property performance targets.
• Participate in pricing and market review discussions, making recommendations to optimize occupancy, rent growth, and leasing velocity.
• Prepare weekly operational updates and monthly financial reporting, including variance analysis, performance insights, and action planning.
• Develop and manage the annual budget in Yardi or comparable property management systems.
• Oversee accounts receivable, collections, accounts payable, vendor contracts, and financial records with accuracy, urgency, and strong internal controls.
• Partner on marketing strategies to maintain competitive positioning in the local market.
• Operations, Facilities & Vendor Management
• Direct day-to-day property operations to ensure a safe, well-maintained, and high-performing community environment.
• Partner with maintenance leadership to uphold service standards, preventive maintenance schedules, readiness goals, and curb appeal.
• Select, onboard, and manage third-party vendors; negotiate service agreements; and hold partners accountable for quality, timeliness, and compliance.
• Conduct regular property inspections and respond decisively to operational issues to maintain standards and mitigate risk.
• Support capital improvement projects, renovations, and unit upgrades, ensuring work is completed on time, within scope, and aligned with property standards.
• Respond to property emergencies and urgent situations as needed, ensuring timely resolution and clear communication with residents and leadership.
• Resident Experience, Leasing & Retention
• Champion a resident-first culture by ensuring timely, professional, and solution-oriented responses to resident needs and concerns.
• Administer leases in full compliance with policy, regulatory requirements, and lease terms.
• Monitor and manage online reputation, including review platforms, ensuring timely responses and alignment with brand standards.
• Drive leasing and retention outcomes through timely escalations, rent collection discipline, and focus on occupancy goals.
• Leadership & Special Projects
• Lead with accountability, collaboration, and professionalism, while supporting strategic initiatives and special projects as requested by regional or corporate leadership.
• Own the property's performance management processes, including goal-setting, feedback, corrective action, and talent development planning.
• Ensure appropriate staffing levels and proactively manage turnover and retention strategies.
• Ensure full compliance with Fair Housing laws, local/state regulations, and company policies; proactively identify and mitigate operational and legal risks.
• Partner with HR on employee relations matters, incident investigations, and policy adherence.
• Hold staff accountable for luxury-level service delivery, quality standards, and brand alignment.
  

Supervisory Responsibilities

• Lead, coach, and hold the onsite team accountable for performance, responsiveness, and service standards.
• Support hiring, onboarding, and development in alignment with company expectations.
  
  

Knowledge, Skills, & Abilities

• Strong written and verbal communication skills, with the ability to communicate clearly and professionally across residents, team members, vendors, leadership, and external partners.
• Demonstrated ability to interpret financial reports, analyze operational trends, and translate data into action.
• Strong business acumen and sound judgment in balancing resident experience, team performance, compliance, and financial outcomes.
• Ability to read, interpret, and apply lease terms, policies, procedures, and applicable regulatory requirements.
• High level of organization, follow-through, and attention to detail in a fast-paced environment with competing priorities.
• Proficiency with property management systems, reporting tools, and standard business software, including Microsoft Office and Yardi or similar platforms.
• Ability to prioritize effectively, solve problems independently, and escalate issues appropriately when needed.
• Strong leadership presence with the ability to motivate teams, build trust, and drive accountability.
• Commitment to professionalism, ethical conduct, customer service excellence, and inclusive team collaboration.
  
  

Preferred Background

QUALIFICATIONS & COMPETENCIES

We welcome candidates who bring a combination of operational leadership, financial acumen, and a strong commitment to service excellence in multifamily or related customer-facing environments.

• Bachelor’s degree in business, real estate, hospitality, or a related field preferred, or an equivalent combination of education and relevant experience.
• 3 years of progressively responsible property management, community operations, hospitality, leasing, or related leadership experience.
• Prior experience in Class A, luxury, high-rise, or large-scale multifamily operations preferred.
• Prior experience leading teams, coaching performance, and driving accountability across operations.
• Experience supporting leasing, occupancy, renewals, or sales-focused customer engagement strategies.
• Working knowledge of Fair Housing requirements and applicable property operations standards.
• Demonstrated proficiency with word processing, calendar management, reporting tools, Yardi or similar property management software, and digital communication platforms.
• Ability to support a flexible schedule, including occasional evening or weekend needs based on business demands.
• Must be authorized to work in the U.S. and able to satisfy employment verification requirements.
  
  

Physical Requirements

Physical Requirements:

% of Work Time

Must have the ability to remain in a seated position.

80%

Must have the ability to speak and hear clearly.

100%

Must have the ability to lift office products and supplies, up to 20 lbs.

20%

Must have the ability to stoop, kneel, bend and reach.

10%

Must have dexterity to write and manipulate computer keyboard and mouse.

100%

SCHEDULE

This is a full-time, exempt position. Core business hours are generally aligned with standard daytime operations; however, occasional evening and weekend availability may be needed to support property operations, resident needs, and business priorities.

TRAVEL

Minimal local travel may be required based on portfolio, training, meetings, or business needs.

Working Conditions & Physical Requirements

This role is performed in both indoor office settings and throughout the property, including outdoor areas and variable weather conditions. The Property Manager is expected to remain visible, accessible, and engaged in day-to-day community operations.

Working conditions may be adjusted as needed to support employee safety, business continuity, and compliance with applicable local, state, and federal requirements.

Compensation

Compensation

• This role is compensated on an annual salary basis. Estimated starting salary; $100,000.00.
• Actual compensation within the posted range will be determined based on relevant experience, qualifications, geographic market factors, and the scope of responsibilities associated with the role.
• Additional incentive or bonus opportunities may be available based on individual and business performance.
  
  

Benefits

• Eligible team members may have access to a competitive benefits package that includes:
• Role-specific training and professional development opportunities
• Medical, dental, vision, and life insurance
• 401(k) with company match
• Paid holidays and paid time off based on company policy and tenure
• Additional employee perks, including housing-related discounts where applicable