Customer Service Clerk

Job Summary

The Customer Service Clerk serves as a key liaison between the company, its customers, and Sales Representatives. The Customer Service Clerk is a full-time, on-site role based in the Salt Lake City Area. This role is responsible for assisting with order processing, customer inquiries, complaints, order modifications, cancellations, invoicing, and credits. The ideal candidate will deliver a high level of customer service and intracompany communication in a calm, professional, and efficient manner.

Essential Duties and Responsibilities

• Review, approve, and update sales orders submitted by Sales Representatives in the system.
• Enter new sales orders on behalf of Sales Representatives and customers via phone and email.
• Review and approve new customer accounts, ensuring accuracy and preventing duplicate entries.
• Answer incoming calls and respond to emails with professionalism and efficiency.
• Assist customers and Sales Representatives with placing, modifying, or canceling orders.
• Identify customer needs and provide appropriate solutions to ensure satisfaction.
• Deliver accurate, complete, and timely information to customers and Sales Representatives.
• Maintain and update customer account records in the system.
• Process customer invoices and issue credits as needed.
• Support the Customer Service Manager with off-site inventory reconciliation.
• Contribute to team objectives and departmental goals.
• Greet vendors and guests on site.
• Sort and deliver mail in office.

Required Qualifications:

• Minimum 2 years’ experience with an ERP and/or CRM system required.
• Experience with NetSuite ERP system preferred.
• Minimum 2 years’ experience of customer service experience, in an office setting.
• Strong phone handling and active listening skills.
• Demonstrated ability to adapt communication and problem-solving styles to diverse personalities and complex situations.
• Ability to communicate effectively orally, in writing and via email.
• Strong organizational skills with the ability to pivot quickly between changing demands and prioritize tasks effectively.
• Proficiency in Microsoft Office applications.
• High attention to detail and accuracy.
• Strong problem-solving skills, including the ability to analyze issues and determine root causes.
• Proven ability to collaborate effectively within a small team, as well as strong self-management skills
• High School Diploma or equivalent required.

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Application Question(s):

• Are you able to work in office Monday - Friday 8am-5pm?

Experience:

• Customer Service, in an office setting: 2 years (Required)
• ERP and/or CRM system : 2 years (Required)

Language:

• English (Required)

Ability to Commute:

• Salt Lake City, UT 84118 (Required)

Work Location: In person

Benefits:

Salary : $19 - $22